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Front Office Representative

posted October 17, 2019

The Westin Sarasota
Sarasota, FL
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760419 l

About This Job

Job Description

Position Summary: Assist Front Office management in supervising daily activities in the Front Office, including Front Desk, Concierge, Bell Stand, Valet, and Service Express. Help to ensure optimal guest experience and smooth operation of the Front Office. 

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Thorough knowledge of the hotel property and ably guide guests and answer questions.
  2.  Assist guests with arrival and departure from the hotel, while providing the guest with excellent guest service according to brand standards. Check guests in and out and coordinate needs with Housekeeping and Maintenance as needed.
  3. Greet customer immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as restaurant hours and local attractions.
  4.  Promptly answer telephone using positive and clear communication.
  5.  Remain calm and alert especially during emergency situations and heavy hotel activity.
  6.  Preventing problems and handling stressful situations in a professional manner, ensuring guest satisfaction and resort profitability.
  7.  Demonstrates the ability to show tact, courtesy and diplomacy in difficult situations.
  8.  Ensure the accuracy and completion of all folios, room changes, credit approvals, etc.
  9.  Display a high degree of professionalism at all times.
  10.  Ability to handle a cash bank and adhere to all cash handling policies and responsibilities. 

EOE M/F/Vet/Disability

Drug Free Workplace

Kolter Hospitality participates in E-Verify

Requirements

Education:High school diploma or GED plus 2 years’ administrative hotel front desk experience or equivalent combination of education and experience that provides the above skills, knowledge and ability.

Experience: Minimum of 2 years’ hotel/resort experience at the front desk is preferred or other hospitality guest service experience.

Hours required: Scheduled days and time vary based on hotel needs. Must be able to work weekends.

  • ●  Ability to verbally communicate with guests and fellow team members in English.  A second language skill is helpful.

    ●  Ability to follow directions and handle stress with ease.

    ●  Able to handle cash or credit card transactions.  

    ●  Proficiency with computers including Microsoft Office and Outlook applications.  General office equipment and cash register operation knowledge is expected.

    ●  Able to stand and walk for prolonged periods of time.

    ●  Able to push, pull, carry, bending, stooping and upward reaching motions.

    ●  Able to work in a team and be detailed oriented.

    ●  Must be able to work flexible hours, including evenings, weekends, and holidays.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

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About This Employer

The Westin Sarasota

100 Marina View Drive
Sarasota, FL 34236

(941) 217-4777

255 Room Hotel

www.marriott.com

Managed by

Our Hotel

Overlooking Sarasota Bay, in the midst of the vibrant arts district, our lavish accommodation features sophisticated touches designed to make your stay exceptional. Sink into your Westin Heavenly® Bed for a great night's rest, with stunning views from your floor to ceiling window and deluxe amenities. Pamper yourself in our spa, swim in our rooftop pool, exercise in our 24-hour WestinWORKOUT® Fitness Studio or take your workout on the road with our RUNWESTIN™ and New Balance Gear Lending programs. Savor creative cuisine in our restaurant or sip craft cocktails on our rooftop bar. If work or an event brings you to our hotel, you'll find exceptional venues filled with natural daylight, comprehensive technology, custom catering and a team of experts on hand to assist with whatever you need to succeed. Whether joining us for vacation or traveling for business, we look forward to welcoming you to our hotel in Sarasota.