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Convention Services Manager

posted November 13, 2019

Hilton Miami Dadeland Hotel
Miami, FL
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765027 l

About This Job

BIG things happen on your watch. Details are countless. Stakes are high. You’ve got this. Because skilled experience, a thorough understanding of your hotel,  and an innovative approach to problem solving put you in the “zone.”  Pairing client vision with property offerings is a breeze. When events are underway, you’re on top of every detail and communication.  And when the unforeseen occurs, you respond with swift effectiveness, to elevate the guest experience and achieve financial goals. The Convention Services Manager position with Interstate may be a great way to make an impact and realize your potential.

As Convention Services Manager, you will

  • Combine your experience, knowledge of property capabilities, and passion for innovation to elevate the guest experience and optimize property function space and resources. Manage all aspects of event details and related activities, actively listening and effectively responding to client and guest need and associate challenge.
  • Exercise your understanding of hotel offerings to plan, masterfully sell, and detail all aspects of event orchestration for optimal guest experience, recurring sales opportunities, and sales goal revenue achievement.
  • Keep communication flowing and transparent between client, hotel departments, and external resources, ensuring expectations are clear and services are delivered without flaw ensuring a “wow” guest experience.

Fundamentals

A high school education or equivalent is required, with a four-year college degree helpful. A minimum of two years’ experience in a related position is also required. Advanced knowledge of Catering Sales and Food and Beverage industries is expected. Effective verbal and written English communication skills are necessary to be successful in this position. Regular use of a computer, business equipment and software is expected. Fast-paced, full mobility, continuous standing and the ability to occasionally lift, carry, and move up to 30 pounds is required. Limited local travel may be required.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Hilton Miami Dadeland Hotel

9100 North Kendall Drive
Miami, FL 33176

184 Room Hotel

www3.hilton.com

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At A Glance

Located 13 miles from Miami International Airport, we are two miles from Dadeland Center, Mall and Metro Station and near many other popular South Miami hot spots. Find everything you need and more in your contemporary guest room and enjoy thoughtful amenities such as an onsite Wellness Center, farm-to-table restaurant, International Wall of Water, outdoor heated pool, event space, and more.

  • 184 rooms and suites, all with WiFi access
  • Table 55 onsite farm-to-table restaurant, Grab & Go pantry and room service
  • International Wall of Water and Starbucks®
  • Wellness Center, Fitness Center, outdoor heated pool, walking and jogging trails
  • 10,000 sq. ft. of indoor and outdoor event space; 24-hour business center