Search 22,139 current hospitality jobs

Front Desk Agent/Night Audit

posted November 16, 2019

Renaissance Fort Lauderdale Hotel
Fort Lauderdale, FL
Apply
761060 l

About This Job

Position Summary

We are excited to announce our current opening of Front Desk/Night Audit. Being a part of this team you will have the unique opportunity to make a tremendous impact by providing a superb customer service to our guests and making their stay an AMAZING & UNFORGETTABLE one! 
if you are driven by service, have a great attitude and always go above and beyond PLEASE apply NOW!



ASSOCIATE EXPECTATIONS:



  • SINCERE: builds emotional connections with guests through empathy and thoughtful service


  • NON-SCRIPTED: treats guests like individuals, avoids corporate sentiments and brings their personality to each interaction


  • ENGAGING: great storytellers with the ability to draw out lifestyle cues from guests and recommend local experiences that match their interests


  • SENSE OF PRIDE: doesn’t perceive their role as forced servitude; they are driven by a personal connection/passion for what the hotel stands for and its reason for being


The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.  Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.  Reports any deviations from policies, procedures, brand standards and regulations to management.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible. 

  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.

  • If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.

  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

  • Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

  • On time and at work when scheduled and in proper uniform.

  • Perform special projects and other responsibilities as assigned.

  • Participate in task forces and committees as requested.

  • Consistent professional and positive attitude and actions when communicating with guests and associates.

  • Ensure maintenance problems are promptly reported through proper channels.

  • Comply with all company policies and procedures.

  • Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

  • Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.

  • Check with manager/supervisor before leaving work area for any reason.

  • On time and at work when scheduled, and in proper uniform.

  • Attend department meetings as scheduled.

  • Respond to guest requests, concerns and problems to ensure guest satisfaction.

  • Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.

  • Any other tasks/duties as requested by management.

Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience


  • High school education or equivalent experience.

  • One to two years of customer contact experience.

  • Guest service, basic accounting, and familiarity with hospitality industry practices preferred.

This position requires WEEKENDS, HOLIDAYS and a FLEXIBLE SCHEDULE!

Benefits we provide to our AMAZING Ambassadors:


  • PTO

  • Health

  • Dental

  • Vision

  • Supplemental benefits

  • 401K

  • Hotel discounts

  • Free lunch

  • Much more!!!!


 

Apply

About This Employer

Renaissance Fort Lauderdale Hotel

1617 Southeast 17th Street
Fort Lauderdale, FL 33316

(954) 626-1700

236 Room Hotel

www.marriott.com

Managed by

Our Hotel

Our Fort Lauderdale Cruise Port hotel near Port Everglades is perfectly situated in the heart of Fort Lauderdale’s Vibrant 17th Street Cruise District. We are located at the entrance to Port Everglades and the Broward County Convention Center, 5 minutes from Fort Lauderdale Beach, downtown Fort Lauderdale and Las Olas Blvd. Hop on the Water Taxi, we’re steps from the stop. If arriving by plane, we’re only 10 minutes from Fort Lauderdale International Airport (FLL) and while renting a car is easy, the Sun Trolley is a unique way to get around. Our newly renovated lobby, restaurants and guest rooms provide a contemporary coastal feel. Guests can relax under swaying palm trees, catch a nap in a pool-side cabana, or sip cocktails under the Fort Lauderdale sun. Whether starting or ending the day, our culinary team will awaken the senses. Guests an sip locally roasted coffee at Calusa Coffee Bar, treat themselves to a locally-inspired meal at Bistro 17, or enjoy craft cocktails & local beers at R Lounge.