Search 17,733 current hospitality jobs

Gallery Host

posted September 17, 2019

Hyatt Place Atlanta/Norcross/Peachtree
Norcross, GA
Apply
691748 l

About This Job

Job overview

As a Gallery Host, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest.  You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will:

  • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
  • Have good computer skills and brand POS experience.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests.  Answers phone in a prompt, efficient, and friendly manner.
  • Be responsible for the complete guest experience; to include the Gallery Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

Apply

About This Employer

Hyatt Place Atlanta/Norcross/Peachtree

5600 Peachtree Parkway
Norcross, GA 30092

(770) 416-7655

126 Room Hotel

norcross.place.hyatt.com

Our Hotel

Our Hyatt Place Atlanta/Norcross/Peachtree hotel is built for comfort and efficiency. Featuring a string of deluxe amenities, like free breakfast, WiFi, complimentary shuttle service (5 mile radius), and spacious accommodations. Our hotel is convenient to all the Norcorss/Atlanta area has to offer. Traveling with a furry companion? No worries, we are a pet friendly hotel. Whether traveling for business, leisure or with a group our hotel in Norcross is the perfect place for all travelers.

What Guests Love:

  • Prime location: Convenient to Atlanta and many great attractions including Infinite Energy Center, Gwinnett Place Mall, Atlanta Athletic Club, Suwanee Sports Academy and more.
  • Cozy guestrooms: feature a spacious layout with fast free WiFi, sofa sleeper, mini-fridge, and a work desk
  • Free amenities: free hot breakfast with a daily rotating menu, WiFi, parking, and seasonal outdoor pool
  • 24/7 Dining & Market: start your day with a rotating menu of delicious free hot breakfast items. Freshly prepared meals, grab-n-go food items, and sundries are available 24/7
  • Coffee to Cocktails Bar: stop by our lobby bar to enjoy your favorite Starbucks espresso drink, beer, wine, or cocktail
  • Meetings & Small Events: our 1,088 sq ft of affordable flexible meeting space in Norcorss, GA is equipped for productive meetings and small social events.

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.