posted October 17, 2019Le Méridien Dania Beach at the Fort Lauderdale Airport
Position Summary: The Room Service Server is responsible for serving food and beverage to customers who choose to dine in their hotel room, while providing courteous, professional, efficient service and ensuring customer satisfaction.
Set up orders and deliver to rooms within approximately 20-30 minutes.
Maintain room service station in accordance with sanitation standards at all times.
Provide courteous and professional phone manners.
Develop a complete knowledge of menus, dish and glassware service, and utilize that knowledge in the service of guests as needed.
Follow proper tray set up for all orders, including silverware, napkins, appropriate condiments, beverages, any special requests, etc. Check complete food order to ensure all have been set on tray for delivery.
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction in each interaction.
Promptly return check and payment to cashier; call back to guest after 5-10 minutes to see if meal is satisfactory.
Develop a complete knowledge of service standards for beer, liquor and wine,complying with alcohol awareness procedures and complying with all applicable laws.
Work in a cooperative and friendly manner with fellow associates.
Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter. Perform any reasonable request as assigned or directed by management.
Knowledge, Skills, and Competencies: Strong communication skills verbal and written High work ethic and self-initiative Regular attendance according to established guidelines May be required to work varying schedules to reflect the business needs of the property Focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptions Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
1825 Griffin Road
Dania Beach, FL 33004
245 Room Hotel
The new all-encompassing sanctuary for discovery, Le Méridien Dania Beach at Fort Lauderdale Airport opening December 2019 is conveniently located just minutes from pristine beaches, downtown, waterfront shopping and dining on Las Olas Boulevard, and the cruise port.
The hotel's intriguing aesthetic balances the brand's chic French flare with the destination's maritime spirit and tropical locale. Floor-to-ceiling glass windows in 245 guestrooms and suites frame panoramic views of the South Florida city skylines, while a minimalistic modern design complemented by personalized touches creates a calming and comfortable setting to recharge.
Bringing a blend of international and local influences to the table and bar, Chef Richard Sandoval presents his signature concepts - TORO Latin style Pan-Latin restaurant, and La Biblioteca, a tequila library and lounge.
It all starts within the ideal setting to stimulate the exchange of new ideas and create the framework for innovative experiences. With more than 18,000 square feet of meeting and event space, including two ballrooms with nine breakout rooms with in inspiring multiple configurations, you'll discover exciting opportunities to expand new ideas, gather, wed and meet.