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Houseperson

posted October 12, 2019

Kings' Land by Hilton Grand Vacations Club
Waikoloa, HI
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78143 l

About This Job

Job Description
Hilton Grand Vacations ranks 26th in Hawaii Business Magazine's "Top 250" that highlights the state's largest companies based on gross sales, a key indicator of market dominance and influence. Additionally, the company was the highest-ranking timeshare business on this year's list. 
What will I be doing?
As a Houseperson you will be responsible for  driving company success through performing the following tasks to the highest standards:
  • Respond quickly to guests' request in a friendly manner and follow-up to ensure guest satisfaction
  • Work in a fast-paced, stressful environment
  • Communicate effectively with dispatch, Team Members, and guests to ensure the satisfaction of our guests and owners
  • Maintain a professional image at all times through appearance and dress
  • Follow company philosophies, policies, and procedures and communicate them to appropriate departments
  • Ensure resort complies with all federal, state, and local laws, including OSHA
  • Clean guest corridors, landings, stairwells, delivers guest requests, vacuuming, carpet cleaning and heavy cleaning of all assigned units, offices, and public areas in compliance with all standards of quality and productivity 
  • Report any maintenance problems, damage or missing items to proper housekeeping personnel
  • Report any suspicious activity to the Security department
  • Maintain cleanliness of carts and ensure supplies and equipment are in a neat and orderly appearance
  • Ensure all assets and supplies for the department are secure in storage at all times in a neat and orderly fashion
  • Assist management in maintaining an accurate inventory of linen and supplies
  • Follow all daily projects as assigned
  • May be required to do other duties and special project as assigned by housekeeping management
  • Promptly turn in all lost and found items after being properly tagged and identified
  • Properly utilize the key Traka box system and adhere to the “Resort Issued Key Policy”
Qualifications
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • Similar cleaning background to include hotels, private homes, or offices
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Customer service or similar related experience 
  • High school diploma/ GED
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About This Employer

Kings' Land by Hilton Grand Vacations Club

69-699 Waikoloa Beach Drive
Waikoloa, HI 96738

(808) 881-3000

At A Glance

Kings' Land, the newest Hilton Grand Vacations Club resort on the famed Kohala Coast, offers expansive fairway views and stunning Waikoloa panoramas. Carved out of an ancient lava field, this 112-acre oasis occupies a superb location directly between two of Hawaii's finest golf courses, the Kings' Course and the Beach Course. Guests of the resort also enjoy access to the restaurants, boutiques, beaches and water recreation at the nearby Hilton Waikoloa Village Resort. In this spectacular region of Hawaii, perpetually sunny skies, dramatic vistas and world-class amenities combine to create one of the world's most desirable vacation destinations.

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