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Front Desk Manager

posted September 18, 2019

Palm Beach Marriott Singer Island Beach Resort & Spa
Singer Island Riviera Beach, FL
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Amazing Benefits to include complimentary shift meal, paid life insurance, paid STD, Medical, Dental, Vision, LTD, covered parking, 401(k) with co. match, PTO, Vacation, Industry Discounts and more....
730113 l

About This Job

Palm Beach Marriott Singer Island Beach Resort & Spa is seeking a Front Desk Manager to join our team at our award winning resort!


Job Description

Supervise and administer all guest services, maintaining company and brand standards, to maintain the highest level of professional and efficient service to all guests.


FRONT DESK / GUEST RELATIONS
  • · Thorough knowledge of all front desk and guest services department operations and individual job requirements.
  • · Carry out all reasonable requests of which you are capable of performing.
  • · Ensure effective departmental communication and information systems through logs, department meetings, and hotel meetings.
  • · Maintain Business Center and assist guests as needed.
ASSOCIATE RELATIONS
  • · Create and nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing service.
  • · Be readily available & approachable for all team members.
  • · Take proactive approaches when dealing with associate concerns.
  • · Extend professionalism and courtesy to team members at all times.
  • · Celebrate and foster decisions that result in successes as well as failures.
GUEST RELATIONS
  • · Be readily available/ approachable for all guests.
  • · Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
  • · Extend professionalism and courtesy to guests at all times.
OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the Director of Front Office:

  • · The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
  • · Carry out all reasonable requests by leadership team.
  • · Comply with department uniform and appearance standards.


An Equal Opportunity Employer M/F/Disabled/Veterans and Drug Free Workplace


About Palm Beach Marriott Singer Island Beach Resort and Spa

The Palm Beach Marriott Singer Island Beach Resort and Spa is a full service resort hotel, managed by Urgo Hotels & Resorts. As a Marriott employee you will receive discounts at Marriott hotels worldwide and great benefits: Medical, Dental, Vision, Company paid Life Insurance & STD, LTD, 401(k), Vacation and PTO!

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About This Employer

Palm Beach Marriott Singer Island Beach Resort & Spa

3800 North Ocean Drive
Singer Island Riviera Beach, FL 33404

(561) 340-1700

191 Room Hotel

www.marriott.com

Our Hotel

Our all-suites hotel is located on beautiful Singer Island, between Jupiter and West Palm Beach. Spanning 20 floors and 191 suites, our resort features condominium-style accommodations with a full kitchen, separate living, dining and sleeping areas, private balconies with ocean views and abundant amenities. Guests can savor a delicious meal and great views at one of our three restaurants. They can go for a swim in our outdoor infinity pool or our lagoon pool with a slide. We are ready to host an event in our versatile event venues, featuring inspired catering and modern technology. Our luxury hotel on Singer Island welcomes all travelers to the West Palm Beach area in the height of style.