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Front Desk/F&B Attendant

posted September 18, 2019

Hyatt Place Austin Downtown
Austin, TX
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Our downtown Austin hotel is top-rated on Tripadvisor for our always-welcoming staff, join our team!
697660 l

About This Job

Great place to work and great place to stay!

Would do you like to work for a great organization with loads of career opportunities? If you are serious about service and career growth, come in and apply today!

The Hyatt Place Austin Downtown is currently seeking dedicated, flexible and service orientated individuals to fill the following position:

                                         GALLERY HOST/GUEST SERVICE REPRESENTATIVE

The Job

The Gallery Host greets, assists and serves guests. In addition the GSR completes guest registration, room assignments and daily F&B tasks while providing excellent guest service.

Essential Functions

  • Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics.
  • Give a warm and sincere greeting. Check the guest in and out efficiently and in a friendly manner. 
  • Handle guest registration, room assignments and room blocking which includes accommodating special requests whenever possible.
  • Follow correct check-in/check-out procedures for all guests.
  • Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
  • Handle guest mail, messages and safe deposit boxes per SOP.
  • Offer and properly handle requests 
  • Effectively operate the hotel computer system or property management system upon certification.
  • Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, hotel surroundings (i.e. mall, restaurants, and medical facilities).
  • Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.
  • Assist with Food and Beverage functions. This includes replenishing 24 hour coffee station and assist with Breakfast setup.
  • Perform other duties as assigned.

Benefits

  • White Lodging offers competitive benefits including medical, vision, dental insurance for Full Time associates.
  • Other benefits include Short term and long term disability. We also offer paid time off, vacation pay, 401K employer match.  We offer tuition reimbursement.
    White Lodging is an equal opportunity employer.  

Compensation: 12.00

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About This Employer

Hyatt Place Austin Downtown

211 East 3rd Street
Austin, TX 78701

(512) 476-4440

Managed by

Our Hotel

Located right near all the action in downtown Austin, the Hyatt Place Austin Downtown hotel is one block from the Austin Convention Center, three blocks from the 6th Street entertainment district and one mile from UT Austin campus. Outdoor enthusiast? We’re just a 5-min. walk to the beautiful Lady Bird Lake which has awesome running/walking/biking paths.

Our 17-story building offers amenities typically expected only in full-service hotels such as free unlimited high-speed WiFi, Corner King rooms with expansive city views, valet-parking (*applicable fees) , 24/7 dining menu and our always buzzing Coffee to Cocktails bar.

Our downtown Austin hotel is top-rated on TripAdvisor being one of the Top 10 hotels in all of Austin and a 2018 TripAdvisor Certificate of Excellence award winner. Guests rave about all the free perks already included in the rate such as complimentary WiFi, daily free breakfast, access to the 24/7 fitness center and our family-friendly indoor pool.