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Guest Service Agent-Japanese Speaking 日语前台接待

posted October 19, 2019

Waldorf Astoria Shanghai on the Bund
Shanghai, China
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78967 l

About This Job

Description

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.



What will I be doing?

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary

Requirements

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Good oral Japanese
  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Calm, efficient, and organized with great attention to detail
  • Ability to multi-task while maintaining a positive attitude when working with a Guest
  • Professional manner with an emphasis on hospitality and guest service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in cash handling
  • Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
  • Conflict resolution experience


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!








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About This Employer

Waldorf Astoria Shanghai on the Bund

No.2 Zhong Shan Dong Yi Rd Huang Pu
Shanghai, 200002
China

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Description

Located at the heart of the celebrated Shanghai Bund, a waterfront boulevard which runs alongside the Huangpu River and one of the most photographed postcard scenes of the city, the Waldorf Astoria Shanghai on the Bund mixes the history and culture of the surrounding district with a taste for 21st century sophistication. The hotel comprises 260 guest rooms and suites across two buildings. A newly built modern tower connects to an all-suite heritage building – Waldorf Astoria Club, once the legendary Shanghai Club and one of the few remaining heritage structures in Shanghai. Built in 1911, this neo-classical architectural gem has been painstakingly restored using archival photographs and records whilst equipping it with contemporary luxuries for modern-day travel experiences.

This Shanghai luxury hotel can truly stake its claim as the preferred hotel for the well-heeled global traveler. Waldorf Astoria Hotels and Resorts represent over 20 landmark destinations around the globe each with its own story and uniquely reflective of its location, but all providing the personalized service that creates moment after unforgettable moment. At every Waldorf Astoria Hotel and Resort, you will experience the level of service and attention to detail that defined the legendary original Waldorf Astoria in New York, and with it, the whole idea of the luxury brand.