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Director of Operations

posted January 17, 2020

Hyatt Centric The Loop Chicago
Chicago, IL
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704221 l

About This Job

Does thriving at a fast-pace, relationship building, and navigating dynamic business operations - to delight guests and exceed financial goals - bring out your best self? Then, Interstate’s Director of Operations position may be your best next career move. 

As Director of Operations, you will

  • Oversee hotel operations to ensure a safe, comfortable environment for guests to enjoy and where associates can excel. Get out from behind the desk to observe guest experiences and staff interactions. When complications surface – and they will – make it right for the guest and open channels for associates. 
  • Build and Foster Front Office Staff. Create an environment that’s engaging, where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.
  • Team up with Sales. Brainstorm and implement occupancy and revenue boosting strategies.
  • Keep a pulse on operational and financial performance.  Actively participate in the budget process, and accurately forecast for optimal staff and supply levels, maximum flow-through, and exceptional guest experience
  • Act as Manager on Duty, when duty calls.

Fundamentals

A four-year degree or equivalent education or experience, plus two to three years’ in hotel company related position, with discipline-specific operations knowledge and supervisory experience is required. Verbal and written English language proficiency is required, with a second language helpful. You must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and switchboard operation knowledge is expected.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Hyatt Centric The Loop Chicago

100 West Monroe Street
Chicago, IL 60603

(312) 236-1234

257 Room Hotel

www.hyatt.com

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Our Hotel

An exciting Chicago adventure starts at our chic hotel in the Loop Chicago. Visitors can explore our favorite city and its vibrant neighborhoods with ease from our central location, just steps from many of Chicago’s transportation hubs. Premium amenities will make guests feel welcome at our pet-friendly hotel, such as a 24-hour fitness center and 2,500 sq. ft. of event space. The options are endless when travelers stay in the middle of the action at Hyatt Centric The Loop Chicago.

What Our Guests Love:

  • View from the top: Handcrafted cocktails, seasonal small plate dining, and a panoramic city views at AIRE
  • Rooms that feel like home: Spacious accommodations designed with clean lines and lots of natural light
  • Historic design: Furnished with swanky, contemporary art-deco fixtures dating back to 1927
  • Prime location: Close to top corporate offices and must sees, like Millennium Park and the Magnificent Mile
  • Innovative French fare: Upscale French favorites and a gourmet grab-and-go bakery at Cochon Volant