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Guest Service Representive

posted October 19, 2019

Residence Inn Sacramento Cal Expo
Sacramento, CA
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The Residence Inn Sacramento Cal Expo is seeking a highly energetic and motivated individual to join our amazing team.
735020 l

About This Job


SUMMARY

Provides customer service to guests of hotel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

* Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in an efficient, warm and friendly manner.

* Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.

* Date stamps, sorts, and tracks incoming mail, faxes and messages.

* Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.

* Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.

* Accurately checks out guests and communicates departures with housekeeping staff.

* Accurately computes bill, collects payment, makes change for guests and makes deposits according to management cash handling procedures.

* Makes, confirms and cancels reservations via telephone, computer and in writing.

* Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.

* Posts charges such as room, food, liquor, or telephone, to ledger.

* Deposits guests' valuables in hotel safe or safe deposit box.

* Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.

* Maintains the cleanliness and organization of the hotel lobby and front desk area.

Compensation: 13.00

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About This Employer

Residence Inn Sacramento Cal Expo

1530 Howe Avenue
Sacramento, CA 95825

(916) 920-9111

176 Room Extended Stay

www.marriott.com

Our Hotel

Located blocks from the California Exposition State Fairgrounds. This newly renovated all-suite hotel features complimentary full hot breakfast buffet, Wi-Fi and free parking. Wind down your day with our Residence Inn Mix which features a light evening snack, and complimentary beer and wine. You can also take a dip in our outdoor pool or get a workout in at our 24-hour fitness center. Inside your thoughtfully-appointed guest suite, you'll find a spaciously designed layout with separate areas for living, working and sleeping. Suites feature fully-equipped kitchen with a microwave, oven, stove and full-size fridge. You can also get out and enjoy Northern California by experiencing the 23-mile American River Parkway with fishing, boating and picnicking, shopping at Arden Fair Mall with over 150 unique shops, walk to more than 20 restaurants or take a ride down to Old Sacramento.