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Operations Manager

posted November 18, 2019

Home2 Suites Jacksonville
Jacksonville, FL
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BPR Properties was founded in 1983, with the purchase of our first property: a smoke shop in Staten Island, New York. After selling the smoke shop the following year, we purchased a hot dog stand (at a local flea market) and a convenience store in New Jersey. In 1986, we purchased our first motel: a 48-room Econo Lodge in Asheboro, North Carolina. Since our humble beginnings, BPR Properties has acquired and developed more than 35 hotels, developed nearly 1500 acres in commercial and residential real estate, and grown into the sophisticated company that it is today. Our mission simply put is “To Be Great”. We strive for Greatness in everything that we do: • Great Community Stewards – We believe in being responsible and caring for our communities and neighbors. We coordinate numerous educational, community service and assistance programs that encourage employee volunteers to utilize their time and talents. • Great Employer – Our associates are the Heart of our organization. We strongly believe that by empowering and developing our associates, we allow the opportunity for transformation and the delivery of exceptional results. • Great Leaders – We develop leaders that think outside the box, strive for excellence and develop strong, effective teams. • Great Portfolio – Our portfolio of quality properties ensures that we are able to meet the needs and wants of our customers. • Great Service – Service is the backbone of everything that we do. We believe in delivering exceptional services to all of our associates, guests and owners. • Great Visionaries – We encourage our team members to be visionaries. We want the best for our associates…even if that means they find it someplace else. Anything is possible if you believe in yourself.

About This Job

Position Summary:

Responsible for successful daily operations of the Hotel Front Desk, Food and Beverage, and Housekeeping, ensuring each team member meets or exceeds guest service expectations and ensure team members work well together. This position will serve as a Manager on Duty in the absence of the GM and AGM.

 

Essential Functions:

 

  •  Supervises Front Desk, and Housekeeping: hiring, training and development, performance evaluations, and assist with terminations.
  • Maintains Quality Assurance and Guest Service Survey scores.
  • Assists General Manager in the development of the hotel's annual budget. Monitors performance against plan.
  • Maintains cost control systems for staffing, food and beverage inventory.
  •  Develops and maintains Food Service Standards.
  • Develops and maintains Beverage Standards.
  • Contributes to the profitability and guest satisfaction perception of al hotel departments.
  • Enforces Hotel and BPR Properties policies and procedures.
  • Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
  •  Works with Sales Department and Revenue Management to maximize revenue, attends weekly sales meeting, attends bi-weekly Revenue Management conference call, attends monthly credit meeting. Schedules staff according to labor standards and forecasted occupancy.
  • Prepares daily assignment sheets for all Servers, Kitchen and Front Office associates.
  • Ensures proper set up, service, breakdown and cleaning of meeting room in accordance with meeting room contracts.
  • Increases level of guest satisfaction by delivery of an improved product through associate development, job engineering and quality image.
  • Maintains productivity and labor cost goals.
  • Orders and receives supplies so as to maintain adequate inventory levels of all dry goods, perishable, beer, wine, spirits and supplies.
  • Conducts monthly department meetings.
  • Attends weekly staff meetings.
  • Acts as Manager on Duty as required.
  • Completes projects as determined by General Manager.
  • Other duties as assigned, of which the associate is capable of performing.

Requirements:

  • High school diploma or GED; 2 years experience in the guest services, front desk, housekeeping, or related professional area
  • Ability to work without supervision, to organize and track multiple projects with large amount of detail necessary
  • Ability to speak, read, write and understand the English language
  • Ability to read and write to facilitate the communication process 
  • Possess good communication skills, both verbal and written
  • Ability to access and accurately input information using a moderately complex computer system
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
  • Ability to effectively deal with associates requests and complaints.
  • Ability to meet deadlines and work well in pressure situations
  • Commitment to exceptional guest service
  • Great positive attitude
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About This Employer

Home2 Suites Jacksonville

13475 Ranch Road
Jacksonville, FL 32218

106 Room Extended Stay

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