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Guest Service Agent

posted November 18, 2019

Residence Inn Pleasanton
Pleasanton, CA
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779035 l

About This Job

The Residence Inn by Marriott Pleasanton is a lovely all-suite hotel, located near  I-580 and I-680, adjacent to the Stoneridge Mall. Our extended stay hotel with 3 floors, 135 suites and 3 meeting rooms offers the "home away from home" experience to our guests.  Currently looking for a Guest Service Agent to join as a Full Time Associate - flexible schedule.

ESSENTIAL JOB DUTIES:

  • Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy.  Verify rate and departure date.  Confirm and modify information required to complete the registration process as per hotel procedures.
  •  Check departing guests out of the hotel as per hotel procedures.
  • Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.  .
  • Resolve guest problems and complaints.
  • Adhere to guest safe deposit box procedures.
  • Adhere to guest safety and privacy procedures.
  • Responsible for knowledge of groups and functions in the Hotel on a daily basis.
  • Will assist driving guests on the complimentary hotel shuttle as needed.

The Residence Inn Pleasanton provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.The Residence Inn Pleasanton is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Kathya.inga@pleasantonri.com or call 925-227-0500 to let us know the nature of your request.

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About This Employer

Residence Inn Pleasanton

11920 Dublin Canyon Road
Pleasanton, CA 94588

(925) 227-0500

135 Room Extended Stay

www.marriott.com

At A Glance

The Residence Inn Pleasanton is 45 minutes east of San Francisco, nestled in Northern California's Tri-Valley region (including Livermore, Dublin & Danville). This 135 all-suite hotel gives guests the room work, relax & play and is ideal for business travel and pleasure. Whatever the purpose of the visit all are welcomed, even the pets! Adjacent to I-580 & I-680, we're central for excursions to popular Livermore Valley Wineries, San Francisco Premium Outlets & Downtown Pleasanton. We’re walking distance from Stoneridge Mall, Albertson's, Workday and Kaiser. Also close proximity to Hacienda Business Park and Bishop Ranch in San Ramon.