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Front Desk Agent

posted October 8, 2019

The Hyatt Regency Los Angeles International Airport
Los Angeles, CA
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765995 l

About This Job

Scope of Position:

The Guest Service Agent is responsible for providing the highest quality of service to guests in an attentive,

courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming

attitude and are proficient in all service questions and requests. Also responsible for collecting monies for

services rendered during a guest’s stay.

Position Responsibilities and Qualifications:

Education & Experience:

  • High School diploma or equivalent and some customer service experience preferred.
  • Strong Computer skills and financial knowledge required.
  • Valid Driver’s License for appropriate state and MVR in good standing.

Physical Demands:

  • Long hours sometimes required, including nights and weekends.
  • Light work-Exerting up to 30 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

· Ability to be on your feet throughout the entire shift.

 

Required Competencies

  • Must be able to convey information and ideas clearly, both oral and written.
  • Must work well in stressful, high-pressure situations.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.
  • Must be able to prioritize departmental functions to meet due dates and deadlines.
  • Must be able to work with and understand financial information and data, and basic arithmetic function.

Compensation: 17.31

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About This Employer

The Hyatt Regency Los Angeles International Airport

6225 West Century Boulevard
Los Angeles, CA 90045

(424) 702-1234

587 Room Hotel

www.hyatt.com

The Hyatt Regency Los Angeles International Airport is a business-inspired hotel with spacious guest rooms in the heart of Los Angeles, California.

Why people like to work here

  • We offer competitive compensation in all positions supported by Wage Watch
  • We have market leading insurance premiums covered by the Company (no one else offers what we offer)
  • We offer competitive bonus plans for eligible positions consistently paid even over the worst of economic times
  • Our hotel is the largest Hyatt franchise in North America 
  • Undoubtedly we will be the best hotel at LAX with market leading offerings in all disciplines

About the management team

Our leaders consist of a collective group of dynamic individuals from all walks of life.  They have come together with years and years of experience to help guide, train and develop our associates.  Our management team is known for awarding and recognizing performance and leadership with a great chance for growth and advancement for the right candidates.  We believe in promoting from within!  Our leaders also fully empower the employees to take charge of guest issues and resolve complaints to completion as the employee sees fit without the necessity for manager involvement.  Additionally, the General Manager has a true commitment to keep the heart of the house just as nice as the front of the house so that the employees have a sense of pride and feel proud of where they work.

Training we provide

We are like no other hotel at LAX because we have a dedicated Director of Training that facilitates entertaining and energizing training programs to keep our employees excited and inspired.  Regular classroom and interactive trainings are conducted monthly in order to maintain our employees' skills so that they may continue to provide 5 star sevice to our guests.  We even have a training calendar that is produced on a monthly basis and competency matrices to keep everything organized.  Some of the trainings we have include:

  • Fun and egaging New Hire Orientations
  • Safety Training
  • Discrimination and Harassment 
  • Personalized Service
  • How to handle guest complaints
  • Creating Connections
  • Human Trafficking Awareness
  • And many more!