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Guest Service Representative Part-Time

posted September 20, 2019

Homewood Suites Savannah
Savannah, GA
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About This Job

Job overview

As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will: 

  • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
  • Have good computer skills and brand POS experience.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. 
  • Assists with sales and marketing efforts as directed by the Director of Sales and General Manager.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan 
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance 
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

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About This Employer

Homewood Suites Savannah

5820 White Bluff Road
Savannah, GA 31405-5523

(912) 353-8500

106 Room Extended Stay

homewoodsuites3.hilton.com

At A Glance

Known as one of the top 10 walking cities in the country, this town features antique shops and sentinel oak trees. Our hotel in Savannah, Georgia offers complimentary parking and is only four miles from the largest preserved historic district in the United States.

Guests can plunge into the heated outdoor pool, unwind in the whirlpool or work out in the fitness center at our Midtown Savannah extended stay hotel. They can cook burgers on the outdoor grill and relax in our gazebo shaded by a Spanish moss-covered oak tree. At the end of the day, lounge in one of the 106 apartment-style suites. One- and two-bedroom smoking and non-smoking suites are available, as well as accessible suites. Unwind in the separate living room that features a sofa bed and a 32-inch flat-screen LCD HDTV with premium cable channels. 

Our recently renovated hotel helps guests stay connected with free internet access in each suite and provides event space for up to 50 people in our Savannah meeting room. Guests can wake up to a complimentary hot full breakfast served daily. At the end of the day unwind with evening dinner and drinks served Monday through Thursday.

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.