Search 17,785 current hospitality jobs

Front Desk Host

posted September 22, 2019

Hyatt Place Tampa/Busch Gardens
Tampa, FL
Apply
Energetic Front Desk Host to join a fast pace and exciting hotel
692143 l

About This Job

Job overview

As a Gallery Host, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest.  You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will:

  • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
  • Have good computer skills and brand POS experience.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests.  Answers phone in a prompt, efficient, and friendly manner.
  • Be responsible for the complete guest experience; to include the Gallery Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
  • Provides a professional image at all times through appearance and dress.
  • Availabilty to work weekday, weekends and holidays as needed.
  • Food and Beverage experience is a plus.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

Apply

About This Employer

Hyatt Place Tampa/Busch Gardens

11408 North 30th Street
Tampa, FL 33612

(813) 979-1922

127 Room Hotel

www.hyatt.com

Our Hotel

Hyatt Place Tampa/Busch Gardens hotel offers visitors modern and comfortable accommodations only one mile away from Busch Gardens and Adventure Island Water Park. Our convenient location also offers quick access to the nearby Amalie Arena, Moffitt Cancer Center, Lowry Park Zoo, and USF. Guests will feel at home in Tampa while staying in our extra spacious guestrooms with convenient work space, sofa sleeper, and more. We offer amenities such as free Wi-Fi, outdoor pool, fitness center, on-site dining, and complimentary local shuttle service (3 mile radius).

  • 127 Rooms
  • Free Shuttle (3 mi. radius of hotel)
  • Outdoor Pool
  • 24/7 Gym
  • 24-hour Business Center

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.