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Front Office Supervisor

posted January 21, 2020

Hyatt Centric The Loop Chicago
Chicago, IL
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About This Job

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? Interstate’s Front Office Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

As Front Office Supervisor, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.

Fundamentals

A high school education or equivalent is required, with one to two years’ supervisory experience in hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful.  The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Hyatt Centric The Loop Chicago

100 West Monroe Street
Chicago, IL 60603

(312) 236-1234

257 Room Hotel

www.hyatt.com

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Our Hotel

An exciting Chicago adventure starts at our chic hotel in the Loop Chicago. Visitors can explore our favorite city and its vibrant neighborhoods with ease from our central location, just steps from many of Chicago’s transportation hubs. Premium amenities will make guests feel welcome at our pet-friendly hotel, such as a 24-hour fitness center and 2,500 sq. ft. of event space. The options are endless when travelers stay in the middle of the action at Hyatt Centric The Loop Chicago.

What Our Guests Love:

  • View from the top: Handcrafted cocktails, seasonal small plate dining, and a panoramic city views at AIRE
  • Rooms that feel like home: Spacious accommodations designed with clean lines and lots of natural light
  • Historic design: Furnished with swanky, contemporary art-deco fixtures dating back to 1927
  • Prime location: Close to top corporate offices and must sees, like Millennium Park and the Magnificent Mile
  • Innovative French fare: Upscale French favorites and a gourmet grab-and-go bakery at Cochon Volant