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Front Office Manager

posted October 25, 2019

Grand Hyatt New York
New York, NY
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35245 l

About This Job

Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Front Office Manager is responsible for all duties of the front desk operation including, staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and offer exceptional leadership. In addition to leading Front Office and Guest Services operations, the selected candidate will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include:

  • Responsible for short and long term planning and the management of the Hotel's Front Office operations
  • Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
  • Maintain guest room inventory
  • Coach and counsel employees to reflect Hyatt Service Standards and Procedures
  • Ensure all operations and cash handling are handled per Hotel policy and procedure
  • Maintain excellent communication with all Hotel departments
  • Maintain information on rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
  • Analyze, investigate, and resolve guest complaints

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Connected to the majesty and convenience of Grand Central Terminal, Grand Hyatt New York is the quintessential New York City hub, for exceptional dining, shopping and can’t-miss attractions.

This is not your typical career opportunity. This is the Hyatt Touch.

Hyatt Hotels and Resorts offers a competitive benefits package which includes:

• Complimentary and discount room stays at other Hyatt Hotels and Resorts
• An extensive global network of advancement opportunities
• Competitive medical, dental and vision options
• Pre-tax commuter benefit
• 401k Retirement
• Fitness, mobile service and various other discounts are available to Team members



Qualifications


  • 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
  • Service oriented style with professional presentations skills
  • Hotel/Hospitality degree an asset
  • High energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear concise written and verbal communication skills in English
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills


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About This Employer

Grand Hyatt New York

109 East 42nd Street at Grand Central Terminal
New York, NY 10017

(212) 883-1234

1,311 Room Hotel

grandnewyork.hyatt.com

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Welcome to Grand Hyatt New York. With a fabulous Midtown Manhattan setting, newly renovated rooms and friendly staff with a can-do attitude, our luxurious hotel offers convenient access to the entire Big Apple and a comfortable respite at the end of the day.

Just steps away from Grand Central Terminal, Grand Hyatt New York boasts an ideal Manhattan location, and from your hotel room it’s a pleasant stroll to Park Avenue, Fifth Avenue, Central Park, Times Square, Rockefeller Center, Broadway theaters and numerous opportunities for dining, shopping and entertainment.

A longtime legend on the New York scene, our newly renovated NYC hotel provides modern, sophisticated spaces that speak to both business and leisure travelers. The Hyatt Business Plan offers wireless internet, breakfast and other perks for corporate travelers, while the Explore Package is your ticket to the Museum of Natural History.

Expansive and impressive, our open lobby sets the stage for a luxurious experience. Soak in the artful atmosphere and stretch out in oversized guest rooms and suites, each outfitted with luxurious bedding, amazing showers and comfortable, high-tech workstations. Try the excellent farm-to-table cuisine at New York Central, the city’s freshest culinary hotspot, ask the knowledgeable concierge for local travel advice, and check in with ease like a VIP with Grand Hyatt New York’s personalized service. With an unbeatable Manhattan location in the heart of Midtown East, updated surroundings and high-tech elements, our hotel is a smart choice to get the most out of your stay in New York City.

View our Hyatt Destinations New York City guide for insider information on local culture, restaurants, shopping, events and more.