posted September 25, 2019The Eden Resort & Suites
Wedding SMERF Sales Manager position offered at an Award Winning Resort
Position: Sales Manager –Wedding / SMERF Markets Reports To: Director of Sales Schedule: Flexible / Varied and to include a minimum of two Weekends per month on Saturday or Sunday
The primary function of this position is to increase wedding and SMERF sales for the hotel, maximizing revenue from group rooms, food & beverage, and meeting room rentals. Assist Director of Sales in market planning.
ESSENTIAL SKILLS NEEDED:
Excellent sales account management skills with strong experience in securing and managing new sales, preferably in the hospitality/hotel/catering industry.
Excellent office administrative skills including knowledge of MS Word, Excel, Power Point and able to quickly learn other computer software; also able to operate most office equipment.
Ability to create business letters and other sales correspondence and knowledgeable in working in a professional office setting.
Must be highly organization with excellent priority setting skills…Demonstrated experience and ability to proactively prioritize needs, put first things first, and effectively manage resources and time.
Communication …Excellent English or bi-lingual including English verbal communication skills with the ability to communicate well with customers/guests and team members.
Interpersonal…Excellent interpersonal skills with the ability to work well with a diverse group of clients/customers and co-workers.
Customer service…Excellent customer service experience with a strong knowledge of the importance of providing 100% customer satisfaction.
PA Drivers License and reliable transportation to be able to attend Trade Shows and to occasionally
make outside sales calls.
EDUCATION AND EXPERIENCE REQUIRED:
High School Diploma preferred and additional education in Sales & Marketing or related studies
highly preferred but not required, will consider experience in lieu of education.
2+ years of experience working in a professional sales and sales management position; previous
wedding sales experience in a hotel or hospitality setting preferred but not required.
This position requires moderate physical requirements and requires the ability to bend, raise and sit / walk for 8 hours of an 8 hour day.
Must have average or above use of arms, hands, fingers, etc to operate office equipment and computers, and telephone.
Must have average or above hearing and vision to operate office equipment, computers, and telephones.
DUTIES AND RESPONSIBILITIES
Seek out and establish new accounts and leads in addition to maintaining proper traces for files assigned.
Work closely with other outside sales people, Banquet Coordinator, Food & Beverage Manager, Front Office Manager and Reservations Manager.
Maintain complete and accurate sales files, trace system, weekly and monthly booking reports, weekly activity and expense reports and weekly schedule.
Adhere strictly to established booking procedures and sales office procedures followed by the entire sales office; i.e. blocking rooms and space in function books, writing contracts and proposals, addition procedures, trace and follow-up procedures.
Effectively communicate customer needs to banquet Coordinator, Reservations Manager, and any other departments heads relating to performing a service for the customer, including being available at important functions to greet customers and to insure proper service.
Attend and actively participate in sales meetings and marketing planning sessions to assist in budgeting, advertising, and promotions.
Review noteworthy customers routinely with director of Sales and provide customer feedback.
Attend banquets, meetings and "sales blitzes" as requested by the Director of Sales or by your involvement with social and business memberships; all to enhance the hotel reputation.
Entertain potential clients for the purpose of securing new business. Goal of at least 8 site inspections (tour of facility to prospective client) per week.
Be informed of competitors and aware of changes in their marketing approach and to inform the hotel of any changes.
Think and use your best judgment in soliciting new business in accordance with the guidelines set-up by the hotel.
Exemplify through actions high morale, team work and guest awareness, with a goal of achieving 100% customer satisfaction.
Adheres to hotel policies and procedures, attends work on time as scheduled, and follows all safety and security rules and procedures.
Our hotel showcases 300 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County, Pennsylvania. Centrally located to Amish attractions, outlet shopping and Dutch Wonderland, our resort boasts two award-winning restaurants (Garfields & Arthurs) and a relaxing cocktail lounge. Outdoor and heated indoor pools, fitness center and much more at the Eden Resort make us one of the top Award Winning Lancaster PA hotels.
The mission of the Eden Resort and Suites is to consistently provide exceptional experiences for our guests through a motivated team of friendly and well-trained employees, ensuring a competitive edge in our market resulting in financial success.
Treating others with Respect and Dignity
Honesty, Integrity and Trust
Being Responsible, Reliable and Accountable
Positive, Friendly, Caring Attitude
Our Guiding Principle
We are the Masters of Gracious Hospitality always creating positive memorable Experiences for our guests