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Guest Service Agent

posted November 24, 2019

Hampton Inn Philadelphia Center City / Convention Center
Philadelphia, PA
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724985 l

About This Job

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

Hampton Inn Philadelphia Center City / Convention Center

1301 Race Street
Philadelphia, PA 19107

(215) 665-9100

250 Room Hotel

hamptoninn3.hilton.com

At A Glance

Welcome to the Hampton Inn Philadelphia Center City-Convention Center hotel, newly renovated in April 2018. We are conveniently located across the street from the Pennsylvania Convention Center.

Our downtown location is within walking distance to the city's best restaurants, shopping and attractions.

We are known for our unbeatable value and convenience. Guests enjoy our complimentary hot breakfast buffet and free WiFi, and our expanded fitness center is sure to please even the most seasoned gym-goers. All of our well-appointed guest rooms include a microwave and mini-refrigerator for comfort and ease.

We offer dinner at our on-site restaurant, Pub 1301, open every evening to serve casual, American fare with a full bar service.

  • Adjacent to the Pennsylvania Convention Center in downtown Philadelphia
  • Within walking distance of Philadelphia Chinatown, Independence Hall, the Liberty Bell, museums, and major hospitals
  • 250 guest rooms and suites; accessible rooms available
  • 3,753 sq. ft. of flexible meeting and event space
  • On-site bar and lounge, Pub 1301