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Valet Attendant

posted October 29, 2019

Hotel Valencia Riverwalk
San Antonio, TX
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689462 l

About This Job

PHYSICAL REQUIREMENTS:

  • Standing/Walking: 8 hours. At Front Drive and in hotel. Cement, tile, and carpet.
  • Crouching (Bend at knees): Frequently. When getting supplies from bell closet, picking up luggage from vehicles and floor, and loading the bell cart with luggage.
  • Stooping (bend at waist): Constantly. Getting luggage, packages, and other guest belongings. Entering vehicles.
  • Twisting (knees/waist/neck): Constantly. When working with several people at once; watching for guests; retrieving luggage, and assisting guests.
  • Reaching (overhead/extension): Constantly. Passing luggage and packages to guests and co-workers.
  • Handling/Grasping: Constantly. Handling luggage, packages, parcel, hotel supplies, grasping pens, telephones, and reports.
  • Pushing/Pulling: Average weight frequently 10 lbs. Maximum weight occasionally 50 lbs.
  • Lifting/Carrying: Average weight frequently 10 lbs. Maximum weight occasionally 50 lbs

WORKING ENVIRONMENT:

  • Interior and exterior of hotel with exposure to weather conditions

DUTIES & FUNCTIONS:

Essential:

 

  • Parks and controls the flow of cars through the hotel.
  • Acknowledge every car that drives through the hotel
  • Open all doors for guests.
  • Greet arriving and departing guests
  • Follow all procedures for parking a vehicle in hotel valet lot.
  • Assess vehicle for damage and contents upon parking. 
  • Accurately fill out valet parking ticket.
  • Assist guests with directions and information of the hotel and surrounding areas. 
  • Direct guests to daily functions within hotel.
  • Continuously maintain safety and proper care of guest vehicles.
  • Maintain accurate financial record of “day park” revenue on a daily basis.
  • Complete errands as requested by Valencia Services and other Hotel Valencia departments. 
  • Interact with guests as needed to ensure optimum guest service. 
  • Serve as alternate or additional bellman or doorman when required.                 
    • Escort incoming hotel guests to rooms.
    • Assist with transportation and handling of luggage.
    • Offer information pertaining to available services and facilities of hotel, points of interest, directions, and dining options.
    • Explain hotel amenities and features of room, such as operation of radio, television, climate control, and how to place telephone calls.
    • Inspect guest's room to ensure furnishings are in order and supplies are adequate upon guest escort.
    • Deliver packages, luggage, and other guest belongings.
    • Deliver fax messages, emails, laundry, and runs errands.
    • Call taxis for guests.
  • Complete errands as requested by Valencia Services and other Hotel Valencia departments. 
  • Maintain regular attendance in compliance with Hotel Valencia standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance, demeanor, and grooming; which includes wearing the proper uniform while working.
  • Comply at all times with Hotel Valencia Standards and regulations to encourage safe and efficient hotel operations.
  • Perform other job-related duties as directed. 

 

Basics:

  • Must have valid Texas driver's license and a clear driving record for the previous 36 months. 
  • Must be physically capable of handling the weight of guest luggage.  
  • Must have excellent verbal communication skills, an aptitude for guest service, and the ability to work with constant schedule changes. 
  • Ability to read, write and speak English. Knowledge of foreign language a plus.
  • Ability to interact with guests and associates.
  • Visual observation skills required.
  • Must have a cheerful, positive attitude, work well with others and be able to remain calm

Compensation: 7.05 + tips

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About This Employer

Hotel Valencia Riverwalk

150 E. Houston Street
San Antonio, TX 78205

(210) 227-9700

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About Us

Steeped in history and charm, Hotel Valencia Riverwalk blends Spanish Colonial and Modern Mediterranean design with contemporary ideals. Our San Antonio downtown hotel's location on the quiet part of the River Walk keeps you in the middle of the action without sacrificing tranquility. Surround yourself with dining, entertainment, and shopping offered along the vibrant banks of San Antonio's famed River Walk or visit nearby local attractions. Embrace the romance of the downtown architecture as you tour by horse-drawn carriage or river cruise. However you choose to spend your time in San Antonio, we’ll ensure it’s unforgettable.

We take pride in delivering an impeccable experience rather than a routine hotel stay. The architectural craftsmanship and opulent finishes throughout the design of our hotel envelop your senses while our luxury amenities cater to your every need. With world-class dining and in-room spa services, you may find it difficult to leave at all during your stay, but when you do a bevy of options are just steps away.

From meetings, groups and weddings on the River Walk, to romantic getaways, or business trips—whatever your reason for visiting, we’re here to make your San Antonio stay one you’ll remember.