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Guest Services Agent Part-Time

posted October 27, 2019

Residence Inn by Marriott Ocala
Ocala, FL
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718191 l

About This Job

ONE Lodging - now part of Aimbridge Hospitality

Job Overview

Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing  attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Job Duties & Functions

  • Approach all encounters with guests and associates in a friendly, service oriented manner
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations
  • Maintain a friendly and warm demeanor at all times
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met
  • Handle requests for information, mail and messages in an efficient and courteous manner
  • Answer guest inquires about hotel service, facilities and hours of operation
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel
  • Follow all Aimbridge Hospitality credit policies
  • Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology
  • Have knowledge of and assist in emergency procedures as required
  • Handle check-ins and check-outs in a friendly, efficient and courteous manner
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
  • Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other associates
  • Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms
  • Use proper two-way radio etiquette at all times when communicating with other associates
  • Attend meetings as required by management
  • Perform any other duties as requested by management

Education / Experience

  • College course work in related field helpful
  • Experience in a hotel or a related field preferred
  • Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests
  • Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers
  • High School diploma or equivalent required
  • Must be able to convey information and ideas clearly
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must work well in stressful, high pressure situations
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
  • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests
  • Must be able to work with and understand financial information and data, and basic arithmetic functions
  • Must maintain composure and objectivity while under pressure

Note: Other duties as assigned by supervisor or management

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About This Employer

Residence Inn by Marriott Ocala

3610 SW 38th Avenue
Ocala, FL 34474

(352) 547-1600

87 Room Extended Stay

www.marriott.com

Our Hotel

The Residence Inn Ocala Florida is the premier choice for an extended stay, corporate or leisure travel. We are conveniently located off SR 200 at Exit 350 of I-75, to the close proximity of the major Ocala/Marion County area businesses and attractions. Guests will thrive at Residence Inn with the conveniences and essential amenities they need. Leisure time here will be memorably spent visiting popular area attractions including an array of amazing golf courses and sports facilities, events at beautiful Florida Horse Park, Silver Springs Theme Park, Wild Waters Water Park, Ocala National Forest, Canyon ZipLine, Santos Trailhead and historic Downtown Square and more.

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.