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Group Rooms Coordinator

posted November 6, 2019

Arizona Grand Resort & Spa
Phoenix, AZ
804128 l

About This Job

Summary of Position:

The Group Rooms Coordinator is responsible for managing group room reservation and inventory through effective administration and attention to detail to maximize room revenue and ensure complete customer satisfaction. 

Essential Functions:

  • Within 48 hours of receipt, inputs all group room listings by following a detailed checklist.
  • Works with Director of Revenue Management to achieve optimum occupancy and revenue.
  • Reviews contracts for accuracy in rates, dates, billing inventory levels, and other miscellaneous information.
  • Creates and maintains complete files on all bookings reflected in Sales PMS.
  • Handles all guest requests, comments, and complaints.
  • Participates in weekly group pick-up meetings.
  • Attend group pre-convention meetings.
  • Answer reservation sales calls when volume dictates.


Education: High School diploma or equivalent

Experience: Six months prior reservations or front office experience required in a full service hotel or related. Prior experience with the Springer Miller System is required.

Certificates or Licenses: N/A

Knowledge, Skills, and Abilities:

  • Strong knowledge and ability to use the Microsoft Office Suite 2010.
  • Strong working knowledge of the Springer Miller system.
  • Ability to maintain consistency, diplomacy and tact in difficult or challenging situations.
  • Ability to follow detailed record-keeping procedures that involve intense administration and attention to detail.
  • Ability to make independent decisions.
  • Ability to make quick and efficient decisions to benefit the team and guest.
  • Ability to memorize and perform Grand Expectations, AAA diamond standards, and Mystery shopper standards.
  • Ability to use a moderately complex computer system and troubleshoot software problems.

Personal Characteristics:

  • Behaves ethically.
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
  • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review).

The Arizona Grand Resort’s leaders and team members believe each guest should be treated with respect and professionalism. We create memorable experiences, inviting our guests to return. In order to be successful at Arizona Grand Resort, team members must share both our vision and our values. This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our friendly, creative, and energetic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.


About This Employer

Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway
Phoenix, AZ 85044

(602) 438-9000

744 Room Resort

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Our Resort

Arizona Grand Resort & Spa puts you in the midst of one of Phoenix, Arizona’s most naturally beautiful places. The region’s only AAA Four-Diamond, all-suite hotel is ideally situated on the doorstep of 17,000 acres of South Mountain Preserve, the largest municipal park in the world and the most visited hiking destination in the state. The Arizona Grand Resort & Spa serves up stunning perspectives and unique Southwestern touches that make your visit to Phoenix feel naturally grand.

Whether attending an event, making a quick getaway or taking the annual family vacation, you’ll be warmly welcomed and well cared for at our luxury hotel in Phoenix, Arizona.

The resort is conveniently located just six miles from Phoenix’s Sky Harbor International Airport, and features a variety of exciting amenities that put you in a world beyond, including:

  • Challenging 18-hole golf course
  • 7-acre private resort water park
  • 20,000 square-foot athletic club
  • Full-service spa and salon
  • Casual dining at our six on-site restaurants

About the company

As a family-owned company, the mission of Classic Hotels & Resorts is to attract and retain innovative, results-driven individuals who will foster a service culture built upon our foundation of family-oriented core values.

Classic Hotels & Resorts’ leaders and team members share a vision…to create A HEARTfelt Experience…BEyond Expectations, connecting with our guests emotionally and ensuring they return again and again. In order to be successful at any of our world-class properties, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests, and embracing our BEyond Expectations standards.

Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our properties and our company.

Arizona Grand Resort & Spa provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arizona Grand Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.