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Security Officer

posted November 30, 2019

The Dalmar, Fort Lauderdale, a Tribute Portfolio Hotel
Fort Lauderdale, FL
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759138 l

About This Job

…THE DALMAR will change your mind about what a hotel can be…of how a Hotel can transform the city that surrounds it…It will be a hotel unlike anything Fort Lauderdale has seen. A hotel that celebrates the city’s past, while shaping its future. In the process, it will establish itself as a vibrant cultural hub in the local scene – and an essential destination for the global creative class.

 

ASSOCIATE EXPECTATIONS:


  • SINCERE: builds emotional connections with guests through empathy and thoughtful service

  • NON-SCRIPTED: treats guests like individuals, avoids corporate sentiments and brings their personality to each interaction

  • ENGAGING: great storytellers with the ability to draw out lifestyle cues from guests and recommend local experiences that match their interests

  • SENSE OF PRIDE: doesn’t perceive their role as forced servitude; they are driven by a personal connection/passion for what the hotel stands for and its reason for being

Position Summary

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

The Security Guard patrols the hotel and grounds.  Responds to security and emergency situations in safe and efficient compliance with policies and procedures, brand standards and federal, state and local regulations.  Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.  Reports any deviations from policies, procedures, brand standards and regulations to management.  Operates to the highest standards of honesty and integrity in all aspects of the position.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Conducts patrols of the property, including interior and exterior areas.

  • Ensures hotel property is secure and maintained safely.

  • Monitors and responds to camera feeds.

  • Responds to security and emergency situations.

  • Completes shift reports and reports incidents to management.

  • Ensures guest and employee safety with vigilance and responsiveness.

  • Exercises good judgment and decision-making ability.

  • May work independently.

  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

  • Consistent professional and positive attitude and actions when communicating with guests and associates.

  • Ensure maintenance problems are promptly reported through proper channels.

  • Comply with all company policies and procedures.

  • Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

  • Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.

  • Check with manager/supervisor before leaving work area for any reason.

  • On time and at work when scheduled, and in proper uniform.

  • Attend department meetings as scheduled.

  • Respond to guest requests, concerns and problems to ensure guest satisfaction.

  • Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.

  • Any other tasks/duties as requested by management.

Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience


  • High school education plus schooling in law enforcement, loss prevention or related major

  • One or more years of related experience

  • Possesses and exhibits a high degree of honesty and integrity

  • Alcohol awareness and first aid certification preferred

  • Familiarity with hospitality industry practices preferred

Skills and Abilities


  • Ability to understand and comply with safety and security policies, procedures and regulations.

  • Ability to understand and obtain alcohol awareness and first aid certification.

  • Ability to remain calm, take proper steps, and direct others in an emergency.

  • Ability to ensure release of any Company, hotel, brand, and guest information is consistent with privacy policies, practices and regulations.

  • Ability to compile facts/figures, identify and investigate issues, and resolve basic matters in a timely manner.

  • Ability to follow an appropriate course of action based on policies and procedures.

  • Ability to operate a computer, calculator, phone and other office equipment.

  • Attention to details with good organizational and efficient time management skills.

  • Consistent professional attitude and behavior with effective listening and communication skills.

  • Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.

  • Ability to satisfy the legal requirements for employment within the jurisdiction.

  • Attention to details, good organizational skills and efficient time management.

  • Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.

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About This Employer

The Dalmar, Fort Lauderdale, a Tribute Portfolio Hotel

299 North Federal Highway
Fort Lauderdale, FL 33301

(954) 945-9500

209 Room Hotel

www.marriott.com

Managed by

Our Hotel

THE DALMAR is the first luxury lifestyle hotel in downtown Fort Lauderdale, offering independent design that links West Coast style to an East Coast vibe, with nostalgic nods, contemporary flair, and timeless twists. Each of our 209 guest rooms and suites—some with balconies—affords beautiful views of downtown to the beach. In-room technology includes a 55-inch LCD TV, WiFi for streaming, Alexa and iPad for on-command services. Luxurious linens rest atop a premium pillow top mattress. Bathrooms feature spa showers and exclusively curated bath amenities. Keep fit in the 24-Hour fitness center, take a swim in our outdoor pool, attend a session in the yoga studio, or jump in a shuttle to get to the nearby Beach. Enjoy a night out in Sparrow, our rooftop bar and peer from our 25th story looking over-top of the south Florida coastline. We also offer 4 other dining and drinks options that are popular with the locals.