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Front Desk Agent Part-Time

posted November 2, 2019

Hampton Inn & Suites Atlanta Airport West/Camp Creek Pkwy
East Point, GA
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526241 l

About This Job

Position Summary:

Assures highest possible level of guest satisfaction. Responsible for capturing sales through reservations and sales inquiries. Coordinates front office activities to assure that guest service standards are consistently met and optimum number of rooms are occupied.

Essential Functions:

  • Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and employees.
  • Sells the value of property to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms.
  • Responsible for conducting courtesy calls within 20 minutes after guest check-in.
  • Probes to uncover as much information from guests as possible to assist in the gathering of potential sales leads, as well as understanding/defining market segmentation and company information.
  • Processes guest reservations, registrations, payments, and departures.
  • Handles collection efforts of all in house balances and notifies management of potential liabilities.
  • Balances all cash, check, credit card and city ledger accounts through verification. Shift reports and performs audit functions if assigned.
  • Responsible for thorough understanding and effective performance of property management system.
  • Maintain and organize work area and clean model, lobby and Front Desk area daily.
  • Respond to all guest requests and follow through to assure satisfactory outcome and compliance.
  • Offers Guest assistance when needed whenever possible.
  • Complies with all safety and security policies in accordance with property standards.
  • Involves cross training into the housekeeping, Breakfast and laundry areas so that assistance can be given as needed.
  • Process payments and charges for miscellaneous accounts; Sweet shop, guest laundry, fax, postage, etc.
  • Clean and maintain lobby area during slow periods.
  • Refurbish coffee and other guest amenities as needed during reception hours.
  • Responsible for performing competitive checks nightly to other hotels in area.
  • Educates competitors on using property as an option for overflow guests.
  • Other duties as assigned, of when the employee is capable of performing.

 

Requirements:

Education:                                           High School Diploma / G.E. D. equivalent

Related Work Experience:           No related work experience is required

Supervisory Experience:                               No supervisory experience is required

Communications:                             English language proficiency; communication, listening, applied reading and writing

Analytical Skills:                                 Computer skills, problem solving skills, decision-making, arithmetic computation, learning

Interpersonal Skills:                        Customer service orientation, interpersonal skills, team work, diversity relations

Organization:                                     Multi-tasking, time management

Personal Attributes:Integrity, dependability, positive demeanor, presentation, adaptability/flexibility, stress tolerance, initiative, great positive attitude

 

Physical Abilities:                              Visual Acuity

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About This Employer

Hampton Inn & Suites Atlanta Airport West/Camp Creek Pkwy

3450 Creek Point Drive
East Point, GA 30344

(404) 344-4474

119 Room Hotel

hamptoninn3.hilton.com

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Small Town Tranquility Near the Atlanta Airport

Welcome to Hampton Inn & Suites Atlanta Airport West/Camp Creek Pkwy, conveniently located four miles from Hartsfield-Jackson Atlanta International Airport in East Point, Georgia. Our hotel near the Atlanta airport is surrounded by a wooded preserve, which provides a quiet retreat for guests. With special amenities such as a free 24-hour airport shuttle and lobby Flight Board listing arrivals, departures and other airline information, our hotel ensures your trip to Atlanta is easy.

Stay with us to enjoy the Camp Creek Marketplace for shopping and entertainment. Camp Creek Business Center and Georgia Soccer Park are minutes away. Browse the East Point art galleries or take the short drive to Atlanta to visit diverse museums. Discover artifacts, memorabilia and pop culture at the World of Coca-Cola. Other diverse attractions include the CNN Center, Zoo Atlanta, the Georgia Aquarium, Martin Luther King Jr. Center, the Carter Presidential Library, the Civil War Museum and Underground Atlanta.

Reserve one of 119 guest rooms and suites featuring king- or queen-sized beds at our hotel near the Atlanta airport, recently renovated in November 2014. Connect to free WiFi access to keep in touch throughout your stay. All rooms offer a work desk, handy lap desk and a clean and fresh Hampton bed®. Watch your favorite cable programs on the 32-inch HDTV.