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Guest Service Representative Part-Time

posted November 8, 2019

Fairfield Inn Deptford
Deptford, NJ
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Are you looking to join the Marriott family and grow, then this is the place for you. Do you love to take care of people and give them the service that makes them want to return, come join our team.
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About This Job

Job overview

As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will: 

  • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
  • Have good computer skills and brand POS experience.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. 
  • Assists with sales and marketing efforts as directed by the Director of Sales and General Manager.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan 
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance 
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

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About This Employer

Fairfield Inn Deptford

1160 Hurffville Road
Deptford, NJ 08096

(856) 686-9050

102 Room Hotel

www.marriott.com

Our Hotel

Fairfield Inn Deptford surpasses other hotels in Deptford, NJ with complimentary services to exceed guests' expectations. Our location is just minutes from downtown Philadelphia to put visitors close to historical landmarks like the Liberty Bell and professional sports at Lincoln Financial Field. Corporate travelers enjoy our proximity to Wal-Mart, Honeywell, Olympic Steel, Aleris Steele, Hand Rail, Sato, Fort Sill, AT&T, Deloitte and Valspar. We're only 15 miles from Philadelphia International Airport. Unlike other hotels in Deptford, NJ, Fairfield Inn Deptford offers a free hot breakfast each morning featuring scrambled eggs, bacon, sausage, Dannon yogurt and fresh cut fruit. We also provide free Wi-Fi and a fitness center with indoor pool. Guest rooms are furnished with LCD TVs, one-cup coffee makers and spacious work areas.