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PBX Operator/Reservationist

posted November 3, 2019

Cliff Castle Casino-Hotel
Camp Verde, AZ
664383 l

About This Job


Monitors visitors and non-administrative Team Members to the Executive and Administrative Office and provides assistance as required. Operates a multi-line telephone. Provides back up, and administrative support as required. Responsible for operation of telephone switchboard during assigned work shift.

Duties and Responsibilities

Specific areas of responsibility included, but not limited to:

  • Update, maintain, and distribute current phone list for the Casino.
  • Sort daily mail.
  • Greet Guests and direct them to the appropriate Team Member.
  • Maintain high level of confidentiality and professionalism at all times.
  • Maintain constant awareness of all Casino service, promotions and events.
  • Maintain knowledge of current Cliff Castle Casino venues and amenities.
  • Must be able to multi-task assigned duties.
  • Perform other duties as assigned.

Mandatory Requirements

  • Must be punctual, arriving on time for shifts.
  • Must be able to use various office machines.
  • Must have excellent public relations skills.
  • Must be courteous and cordial and interact professionally with fellow Team Members.
  • Have a professional and courteous telephone manner.
  • Must present a clean and well-groomed appearance, and project a professional and helpful attitude at all times.

  • Ability to work all shifts, including weekends, holidays and overtime as needed.

  • Able to type at least 30 words per minute.

  • Able to utilize various Microsoft Office Programs.

  • Must be able to effectively operate a multi-line telephone switchboard within 3 months of employment.

  • High School Diploma or G.E.D.

  • Must have employment eligibility in the U.S.

  • Able to communicate in the English language.

  • Must attend State, Federal, Tribal, Casino, and Department mandatory training's and pass any applicable testing.


About This Employer

Cliff Castle Casino-Hotel

555 Middle Verde Road
Camp Verde, AZ 86322

(928) 567-7928

About Us


Conveniently located an hour north of Phoenix and just 20 minutes south of Sedona lies Cliff Castle Casino, voted Arizona’s Number 1 Casino a straight NINETEEN years in a row.*

We are located along I-17 in Camp Verde, in Arizona’s Wine Country, and within easy reach of Sedona, Prescott and Jerome. With all your favorite slot machines and live table games, you will feel right at home. That’s something you may not find at other casinos. But you will find it at Cliff Castle Casino.

We have many fun options for the entire family, including a 20-lane bowling center, arcade, gift shop, live entertainment, and a Kids Quest supervised child care center. We offer an array of dining choices, such as Mountain Springs Buffet, Johnny Rockets and Storytellers Gourmet Steakhouse. Our Hotel is the perfect hub for your weekend getaway or extended vacation. And development of a second hotel is underway. The new hotel will feature 122 luxury suites, king rooms, double-queen rooms, a pool, multi-purpose event center, coffee shop, retail outlet and 300 space parking garage.

We are just a short drive from ancient Native American ruins, trout fishing, golf courses, wineries, and countless other popular activities and destinations. Let us show you why we are The Perfect Place to Play.



Looking for a job that’s exciting, fun, has great benefits and room for advancement? Well, you’ve come to the right place. Cliff Castle Casino Hotel is always looking for energetic people to help us keep our ranking as the best casino in Arizona.

Here you’ll find a variety of career options. In addition to employment opportunities in gaming, we also have positions available in finance, public safety, marketing, food & beverage, hotel and more.

Cliff Castle Casino Hotel offers full-time Team Members a comprehensive benefits package that includes medical, dental, vision, 401K, short and long term disability, and life insurance. Team Members become eligible for benefits the first of the month after 60 days of continuous employment.