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Front Desk Team Member

posted November 5, 2019

Residence Inn Baltimore Downtown/ Inner Harbor
Baltimore, MD
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654909 l

About This Job

Description

We know applying for a new job takes some confidence and at OTO Development, we want you to feel that we have that confidence in you. To help with that, we want to share more about our company culture, our philosophy about business and how we feel hospitality should be. Take a look at our job description and our company info and go ahead…apply! We want you to be a part of the OTO team!

WHO WE ARE AND WHAT WE DO

OTO Development was established in 2004 by a group of experienced hotel entrepreneurs with long histories of success in rapid growth organizations. We are the same group of people that believe that hospitality should exist in all facets of the business world but especially in our hotels. Our mission is to develop a portfolio of great hotels managed by exceptional people who absolutely love what they do. We believe in green design and superior sustainability as well community service and a commitment to our employees. And in case you were wondering, OTO represents the initials of our founders so we not only believe in what we do, we are proud to put our name behind it.

Requirements

ABOUT YOU

Yes, this position is called Front Desk Team Member but it could also be called: Director of First Impressions, Ambassador of Smiles or Front Desk Hero. At OTO Development, our Front Desk staff is the face of our hotels, the core of our character and the shiny book jacket to a great novel. Want to help us write our next bestseller?

You love working with people and get a kick out of playing the role of concierge in order to ensure guest satisfaction and loyalty (and fun!).

Your friends say you are a great listener…and our guests will, too!

You are not just a problem solver but also a solution finder and you can handle the hectic moments and the quiet ones with the same grace and composure.

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About This Employer

Residence Inn Baltimore Downtown/ Inner Harbor

17 Light Street
Baltimore, MD 21202

(410) 962-1220

188 Room Extended Stay

www.marriott.com

Our Hotel

We are conveniently situated in downtown near Baltimore Inner Harbor, Johns Hopkins Hospital and the Hippodrome Theatre for your business or sightseeing pleasure. After taking in the local attractions, set the stage for rejuvenation at our extended-stay hotel. We provide complimentary breakfast and Wi-Fi to make you feel at home. Stay active during downtime at our 24-hour fitness center, or keep up with tasks in our business center. At the end of the day, rest easy in our newly renovated suites with plush bedding and spacious workstations. Our rooms come complete with fully equipped kitchens and room service from 17 Lights Restaurant and Lounge, making eating in a breeze. Throughout your stay, keep your four-legged friend by your side, courtesy of our pet-friendly policy.