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Hotel Coordinator

posted November 2, 2019

DoubleTree Suites by Hilton Hotel Columbus Downtown
Columbus, OH
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719048 l

About This Job

  • Assists with identifying and soliciting new accounts
  • Assists with maintaining existing accounts
  • Assists with completing daily/weekly/monthly reports
  • Receives and responds to requests for information and inquiries by responding directly to the customer or routing calls to the appropriate team member
  • Composes and distributes routing correspondence, reports or contracts (to include BEOs, Sales Contracts, PACE Reports, Statistical Reports) based upon organizational practice, policies, and at the direction of the Director of Sales or GM
  • Ensures all documents are completed accurately and on time and maintains sales records and filing system
  • Reserves conference space and books blocks of rooms for guests
  • Administers group and meeting/banquet events including greeting all groups, creating and placing welcome amenities in rooms, finalizing items with the group at check in/out
  • Follows up with past clients to ensure guest satisfaction
  • Coordinates with customers on due dates for rooming lists, cut off dates, BEOs, contracts, etc.. to ensure that all deadlines are met
  • Responds to all guest inquiries and third party meeting leads in a timely fashion
  • Details banquet event orders and distributes to staff
  • Creates and maintains group blocks and catering/banquet events in the property PMS systems
  • Conducts inspections of guest and meeting rooms, banquet facilities to ensure they meet customer expectations
  • Works closely with front desk to ensure accuracy of reservations, groups, events
  • Works client-related special events
  • Abides by Prime Time Selling hours
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of High School education, post-high school education preferred
  • Minimum of 1 year in hotel or conference Catering/Sales Assistant role

KNOWLEDGE, SKILLS AND ABILITIES:

  • Ability to communicate effectively verbally and in writing
  • Excellent listening and problem-solving skills
  • Ability to exceed expectations of guests and team members
  • Negotiating Skills
  • Strong computer skills
  • Must have flexible work hours that may include evenings, weekends, and holidays
  • Sales Focus
  • Written Communications
  • Approachability
  • Time Management
  • Integrity/Trust
  • Functional Technical

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

DoubleTree Suites by Hilton Hotel Columbus Downtown

50 South Front Street
Columbus, OH 43215-4145

(614) 228-4600

194 Room All Suite

doubletree3.hilton.com

At A Glance

DoubleTree Suites by Hilton Hotel Columbus Downtown has a “New York City” feel in the heart of Columbus Ohio.

We are located in the heart of the business and entertainment district and four blocks from the Greater Columbus Convention Center. Whether you want to enjoy an exciting hockey game with the Columbus Blue Jackets at the Nationwide Arena, marvel in an award winning Ballet, Opera or Broadway play at Ohio Theater - you'll find them all within walking distance of our hotel, or you can take the complimentary downtown CBUS Downtown Circulator to these venues.

Each guest room provides luxurious bedding, a spacious work area, 42”TV and WiFi internet access. Enjoy all day dining in the Presidents Dining Room after a good night’s sleep. Start your day with a breakfast buffet followed by a lunch overlooking the busy streets of Columbus. Savor a dinner of regional American cuisine in a simple, elegant setting or just enjoy the game at the Capital Club Lounge.

Plan a business meeting, party or formal affair for up to 75 guests with assistance from our experienced staff. The 24-hour business center and AV support ensure a successful event.