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Guest Service Representative

posted November 12, 2019

Holiday Inn Houston South - NRG - Medical Center
Houston, TX
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700690 l

About This Job

Job overview

As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will: 

  • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
  • Have good computer skills and brand POS experience.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. 
  • Assists with sales and marketing efforts as directed by the Director of Sales and General Manager.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan 
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance 
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

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About This Employer

Holiday Inn Houston South - NRG - Medical Center

8111 Kirby Drive
Houston, TX 77054

(713) 790-1900

238 Room Hotel

www.holidayinn.com

Our Hotel

Texas Medical Center hotel in Houston is located next door to NRG Stadium and NRG Park in south Houston. Our hotel is easily accessible from the 610 loop and the downtown, Minute Maid Park, Museum District and the George R. Brown Convention Center are just minutes from the hotel. Our Houston Hotel is adjacent to the NRG Stadium and features a private entrance into the stadium. The Texas Medical Center is less than two miles away and the hotel offers complimentary daily shuttle transportation to all of these medical facilities, including the acclaimed MD Anderson Cancer Center. The popular Houston Museum District is just minutes from our Houston, Texas hotel near Hermann Park including the Houston Zoo. 

Our hotel in Houston offers spacious Houston hotel rooms and suites with plenty of room for the whole family. Top hotel amenities in our guest rooms include mini fridges and microwaves in all of our hotel guest rooms. Hotel provides work areas with premium business features and includes complimentary wireless Internet, complimentary local and 800 calls and complimentary parking at our Houston hotel. Over 2,300 square feet of meeting space and event facilities are available for business meetings, baby showers, family reunions, and special events.

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.