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Room Service Server

posted November 6, 2019

Embassy Suites by Hilton Baltimore at BWI Airport
Linthicum, MD
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About This Job

Job overview

As a Room Service Server, you will fill a guest services role in supporting your hotel’s financial goals of the daily operation Food & Beverage service to guest room customers.  You will ensure the highest quality of product and service standards to ensure guest satisfaction and maximize revenues and profitability by providing prompt and courteous food and beverage service.

The ideal candidate will: 

  • Have a minimum of 1 year food service experience with general knowledge of full service, table-side service and standards.
  • Be incredibly friendly, customer centric, love to smile and radiate a positive and accommodating attitude while interacting with customers.
  • Become informed of daily/weekly specials and is able to explain all menu items and methods of cooking/preparation to the customers as requested.
  • Delivers and serves food and beverages to hotel guest’s room and sets up and serves the order in the guest’s room.
  • Ensures the guest’s order is prepared and served to the satisfaction of the guest; gladly returns to room with any additionally requested foods, beverages, or utensils.
  • Arranges for additional tables or chairs to be brought or taken from the room to increase guest comfort while eating.
  • Completes customer payment transactions as outlined in cash and charge procedures.
  • Maintains tray tracking system and ensures trays are removed from the guest corridors regularly.
  • Performs set-up and closing side work; stocks service station, makes coffee, etc.  Presets trays as necessary; prepares flatware “roll-ups”.
  • May answer room service phones and record orders; utilizes suggestive selling techniques to increase sales.
  • Relays information about direct or indirect feedback of service or cuisine to management.
  • Responds quickly to guest requests in a friendly manner.  Follows up to ensure guest satisfaction.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

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About This Employer

Embassy Suites by Hilton Baltimore at BWI Airport

1300 Concourse Drive
Linthicum, MD 21090

(410) 850-0747

251 Room All Suite

embassysuites3.hilton.com

At A Glance

Travelers can unwind at the recently renovated Embassy Suites by Hilton Baltimore at BWI Airport, the only full-service all-suite BWI Airport hotel with an indoor pool and fitness center. For business and vacation travel in Baltimore and Washington, DC, the hotel offers complimentary shuttle service to Baltimore Airport, light rail and AMTRAK and MARC train stations. Washington, DC is only a 20-minute train ride away. Savor Chesapeake Bay crab cakes at historic Inner Harbor, home to the Convention Center, Maryland Science Center and National Aquarium. Fort Meade, government offices, Johns Hopkins University, and Coca-Cola and IBM offices are nearby.

Guests can relax in this BWI Airport hotel's lush plant-filled atrium and join us for our free made-to-order breakfast or American specialties and cocktails at Bistro One. In the evening, we'll treat our guests to drinks and snacks at our complimentary Evening Reception. We have a glass elevator to take our guests to their spacious two-room suite with a separate living area, sleeper sofa, refrigerator and microwave. We offer complimentary WiFi in every suite, the 24-hour Embassy BusinessLink™ center and in all public areas.

  • 1.5 miles to BWI Airport and 10 miles to Baltimore Inner Harbor
  • Fully renovated in May 2016
  • Complimentary airport shuttle within 3 miles of our Linthicum, MD hotel
  • American specialties and cocktails at Bistro One
  • Meeting rooms and boardrooms with WiFi and A/V equipment
  • Restaurant, indoor pool and fitness center

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.