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Guest Services Representative

posted November 10, 2019

Homewood Suites by Hilton Seattle-Issaquah
Issaquah, WA
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Join our Guest Services team and provide service with a smile!
592019 l

About This Job

The Guest Services team is vital to the success of our property!  Working at the front desk places you at the hub of the hotel with perpetual guest interaction, and we are looking for candidates with a passion to serve others!

A Guest Services Representative is key to the overall experience of our guests---making the first and last impression of our hotel for all of our guests.  If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you!


What you will be doing

Maintain a high level of guest service and hospitality | Provide a positive and seamless arrival and departure experience | Promptly and effectively field guest concerns or issues | Interact with guests with a high level of professionalism, tact and diplomacy


The ideal candidate for this position

A keen sense of being proactive, responsive and caring | Strong communication skills | Hospitality or customer service experience highly preferred | Proficiency in Microsoft Office | High School Diploma or GED required


Amazing Benefits At A Glance:

  • Competitive Compensation 
  • Team Driven and Values Based Culture
  • Medical/Dental/Vision 
  • Paid Sick and Vacation 
  • Employer Paid Life Insurance 
  • Employee Assistance Program 
  • Career Growth Opportunities/ Manager Training Program 
  • Reduced Room Rates throughout the portfolio 
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • Additional benefits dependent on the property (meal program, transportation benefit)

The Hotel Group is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, citizenship, disability, religion, age, sex, pregnancy, veteran status, genetic information or other classifications protected by law.

Our Values are A.E.I.O.U.

And Then Some | Ego Free| Inspired Hospitality Greatness | Open for Business | Unbroken

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About This Employer

Homewood Suites by Hilton Seattle-Issaquah

1484 Hyla Avenue NW
Issaquah, WA 98027

(425) 391-4000

123 Room Extended Stay

homewoodsuites3.hilton.com

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At A Glance

Our welcoming Homewood Suites by Hilton Seattle-Issaquah hotel is convenient to Fortune 500 businesses, attractions and many outdoor activities. Travelers can take the kids for a day at Cougar Mountain Zoo to learn about wildlife and conservation. Village Theatre offers many exciting shows and productions. Then, try their luck at the tables at Snoqualmie Casino. 

About The Hotel Group 

Led by a team of passionate professionals, we’ve managed and/or owned over 125 properties in 25 states. At THG we’re committed to Inspired Hospitality Greatness™ Simply put, we strive to Serve our People and Properties, Inspire a culture of Hospitality Greatness and Deliver maximum investment value for our Partners.  Follow our story at www.thehotelgroup.com