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Guest Service Representative

posted November 19, 2019

Hyatt House Parsippany/Whippany
Whippany, NJ
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About This Job

Job overview

As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will: 

  • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
  • Have good computer skills and brand POS experience.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. 
  • Assists with sales and marketing efforts as directed by the Director of Sales and General Manager.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan 
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance 
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

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About This Employer

Hyatt House Parsippany/Whippany

1 Ridgedale Avenue North
Whippany, NJ 07981

(973) 605-1001

135 Room Extended Stay

www.hyatt.com

Our Hotel

Hyatt House Parsippany/Whippany hotel is nestled in the business epicenter of Parsippany, NJ, just minutes from Mack-Cali Business Campus. Located by popular tourist destinations and attractions including Mennen Arena and Mayfair Farms, we offer guests modern and newly renovated guestrooms and a comfortable, convenient place to stay. Our hotel near Parsippany is perfect for business travelers who need to be productive on the road, or leisure travelers looking to spread out and relax. Located just 22 miles from Newark Airport. All guests can take advantage of our free Wi-Fi, parking, and breakfast; along with our outdoor pool and 24-hour fitness center.

  • 135 spacious one and two-bedroom suites
  • Fully-equipped kitchen
  • Hyatt Grand Bed®
  • KenetMD™ bath products