Search 23,822 current hospitality jobs

Guest Service Agent (Casual)

posted November 13, 2019

The Bay Club at Waikoloa Resort
Waikoloa, HI
Apply
73260 l

About This Job

Job Description
Hilton Grand Vacations ranks 26th in Hawaii Business Magazine's "Top 250" that highlights the state's largest companies based on gross sales, a key indicator of market dominance and influence. Additionally, the company was the highest-ranking timeshare business on this year's list. 
What will I be doing?
As a Guest Service Agent you will be responsible for driving company success through performing the following tasks to the highest standards:
  • Greet guests and complete the registration process including, but not limited to: inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to: ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to: room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests
Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • Minimum 1 year of related experience in front desk or guest service position
  • Open availability to work varying days/shifts 
  • High school diploma or equivalent

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Hotel or hospitality experience 
Apply

About This Employer

The Bay Club at Waikoloa Resort

69-450 Waikoloa Beach Drive
Waikoloa, HI 96738

(808) 886-7979

At A Glance

Celebrate the Big Island’s hidden valleys and glowing lava from the height of a helicopter tour…or enjoy the island’s bounty of natural beauty firsthand along the walking trails of the Kohala Coast. Nestled between two championship golf courses, The Bay Club at Waikoloa Beach Resort offers an idyllic setting on the sun-drenched island of Hawaii. The resort features expansive views, luxurious accommodations and close proximity to the renowned dining, retail and entertainment venues at The Kings’ Shops and newly opened Queens’ MarketPlace. Guests of the resort also enjoy access to the pools, whirlpool spa and pool bar at the neighboring Hilton Grand Vacations Club at Waikoloa Beach Resort.

Adserver