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Guest Service Lead

posted November 12, 2019

Hyatt House New Orleans/Downtown
New Orleans, LA
432809 l

About This Job


Hyatt Hospitality Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. HYATT house, a new kind of Hyatt where the style's relaxed, and the standards are anything but. HYATT house has reinvented the all-suites hotel with new design and amenities more in step with today's traveler is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.
The Guest Service Lead creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. The Guest Service Lead is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy.
  • First contact for guest concerns
  • Each hotel to set specific options for service recovery
  • Training of all new Guest Service Agents
  • Conduct huddles to ensure clear communication of the day’s events to all Guest Service Agents
  • Guest Market inventory and ordering
  • Conduct property tours for new hires and clients as necessary to assist the Sales department
  • Oversee group reservations to ensure that they are pre-assigned and pre-keyed
  • Walk through of public areas and kitchen with follow up report/checklist to management
  • Act as Manager on Duty in the absence of management
  • Inventory control of Front Office supplies
  • City Ledger follow up notices
  • Expedia/ billing
Our successful Guest Service Lead demonstrates attributes of a great host by being aware and attentive to our guest's needs. In addition they create conversations and share a moment thereby making a real connection with our guests.


  • High School Diploma or GED
  • At least six months experience as a Guest Service Agent at Hyatt House preferred
  • Previous supervisory experience preferred
  • Completion of all First Place Training Modules
  • Schedule flexibility - must be able to work any shift
  • Outstanding customer service skills
  • Ability to work well with other associates
  • A desire and the ability to grow into a management role is preferred

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.


About This Employer

Hyatt House New Orleans/Downtown

1250 Poydras Street
New Orleans, LA 70113

(504) 648-3118

194 Room Extended Stay

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Hotel Overview

Opening in 2015, Hyatt House New Orleans/Downtown will feature 194 residentially-inspired studio and one-bedroom suites. This contemporary extended stay hotel offers a prime downtown location in the heart of the Central Business District, standing at the intersection of Loyola Avenue and Poydras Street. Situated directly along on the expanding Loyola Streetcar Line, Hyatt House New Orleans/Downtown is adjacent to the city’s vibrant Sports & Entertainment District with easy access to the Mercedes-Benz Superdome, Smoothie King Center, and Champions Square. The hotel is also just steps away from the new BioDistrict and less than one mile from the city’s top attractions including the Ernest N. Morial Convention Center, Mississippi Riverfront, and historic French Quarter.

High-end décor and stylish furnishings coupled with the convenience and sociability of a friendly neighborhood create an entirely new kind of all-suite hotel experience. One that invites guests to unpack and stay a while.