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Housekeeper

posted October 14, 2019

Holiday Inn Bismarck
Bismarck, ND
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804714 l

About This Job

Holiday Inn Bismarck, managed by National Hospitality Services, located close to the North Dakota State Capitol and North Dakota Heritage Center & State Museum. The Holiday Inn Bismarck offers guests the convenience of full service with a restaurant, bar and in room service as well as meeting space to accommodate any event. This hotel consists of 111 rooms featuring refrigerators and flat-screen televisions.

The full-service Bismarck Holiday Inn is able to accommodate any guest by offering guest laundry facilities, 24-hour state of the art Fitness Center and Business Center with Wi-Fi throughout the hotel. Guest amenities include indoor pool and spa, and a full service convenient restaurant and bar, that specializes in local brews, in order to keep guests comfortable during their stay. 32 Grill and Lounge serves American style food, and locally crafted beers. 32 Grill and Lounge promises above standard cuisine and service. We know it takes more than great food to be a great hotel bar. Add to our atmosphere, HD TVs, and brand-new facility we will be the premier Bar and Grill destination in Bismarck.

 

Job Overview

 

The Housekeeper is responsible for maintaining the highest standards of cleanliness in all guestrooms. He or she must work to promote safety in all guest areas by following strict procedures with respect to passkeys, entry to guestrooms, and reporting any suspicious activity. Housekeepers must demonstrate a commitment to maintaining high quality standards and attention to detail.


Duties and Responsibilities

  • Thoroughly clean all room as assigned to NHS standard.

  • Care for all uniforms, equipment and supplies issued by the Executive Housekeeper.

  • Communicate with staff as directed on the status of all cleaned room.

  • Maintain cleanliness of public areas.

  • Report any observed damage, unusual happenings and safety concerns to the Executive Housekeeper.

  • Maintain a solid understanding of housekeeping and laundry supplies.

  • Inform management of hazardous situations, emergencies or security threats.

  • Respond in a courteous and prompt manner to all guest question and/or concerns.

  • Turn in all “lost and found” items as directed listing the room number, the day it was found and the name of the person who found it.

  • Ensure that no occupied room is left open and unattended when being serviced.

  • Promptly report all maintenance concerns and follow up on repairs.

  • Follow all NHS and brand standards processes & procedures.

Required Skills and Experience

  • High school or equivalent education required.

  • Must have strong leadership skills.

  • Excellent interpersonal and communication skills with strong customer/client focus essential.

  • Strong problem-solving skills.

  • Ability to work in a fast-paced, high pressure environment.

  • Ability to shift and manage multiple priorities.

  • Adaptable to change.

  • High level of flexibility regarding overtime during times busy periods as required by the business.


Compensation: 11

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About This Employer

Holiday Inn Bismarck

3903 State Street
Bismarck, ND 58503

(701) 751-8240

111 Room Hotel

www.ihg.com

Our Hotel

From the State Capitol to the Raging Rivers Waterpark, visitors to our Holiday Inn will love exploring the city’s most popular attractions. Spend some time on the miles of recreational trails that follow the Missouri River and circle the entire town. 

No trip to this city would be complete without visiting the State Museum at the Heritage Center,including a gift shop and café. If you’d like to get off the beaten path, this city is full of surprises…all served up with plenty of North Dakota hospitality. For example, you can explore local artists at the Bismarck Arts & Galleries then head up the street to the unique, fun local restaurants and pubs. If retail therapy is on your agenda, stay downtown to find treasures in the boutiques and then hit the Kirkwood Mall, the biggest in the region.

After a day of exploring, when the sun goes down, come back to the Holiday Inn Bismarck to relax in our lounge or sit by the pool and spa. Our unobstructed view of the city skyline is material for stunning views and you may even catch a glimpse of animals in their natural habitat. In the morning take advantage of our Best for Breakfast delivered to your room or in the sunny and inviting restaurant.