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Assistant Front Office Manager

posted October 14, 2019

Las Alcobas, a Luxury Collection Hotel
Saint Helena, CA
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712055 l

About This Job

Our resort:

Napa Valley is a mecca for all things food and wine. Encompassing all that Wine Country has to offer on historic land, Las Alcobas, facilitates experiences that incorporate every sense. Downtown St. Helena and the Beringer Winery are within walking distance. Guests will be pampered in the indulgent spa, or they can relax beside the spectacular pool ringed by coveted seating areas and fire pits. Acacia House, A signature Chris Cosentino restaurant features a wraparound veranda and delights palates with innovative cuisine. Most of our Napa Valley hotel's 68 guest rooms and suites are adjoined by thoughtful outdoor terraces with fireplaces and vineyard views. Designed by Yabu Pushelberg, gracious interiors are appointed with custom furniture and oversized bathrooms.

SUMMARY OF DUTIES:

The Assistant Front Office Manager is directly responsible for the operation of the Front Desk, Valet, and PBX departments in conjunction with all other departments of the Hotel to ensure a positive guest experience. An ability to perform all duties in each department is required. Responds to and resolves any guest issues or emergency situations. Supervises all Front Office staff and delegates tasks as necessary. Promotes, supports and enforces hotel policies, procedures and programs.

JOB REQUIREMENTS:

At least 2 years hotel experience Front Office Management.

  • Proficiency in the English language, including: written, oral, reading, spelling and grammar. Bi-lingual skills beneficial, but not required.
  • Proven supervisor skills: training, delegating, problem solving, follow-up, prioritizing and common sense.
  • Flexible and reliable in scheduling.
  • Knowledge of Marriott and/or Starwood systems a plus
  • Working knowledge of common computer programs. Lightspeed a plus.
  • Strong communication, organization and customer service skills.
  • Able to work under pressure in a fast paced environment and meet deadlines.
  • Able to successfully work independently or as part of the team.
  • Must be able to work weekends and holidays.

JOB RESPONSIBILITIES:

Experienced in all areas of Front Office department including and Valet.

Supervise and ensure the smooth and efficient operation of the Front Office department, including Front Desk and Valet, resulting in a unique and enjoyable guest experience.

Supervise all operational functions of the Front Desk, such as proper billing, report generation, registration and check out. Ensure the successful completion and accurate billing for all departing guests, groups or house accounts.

Support and promote all hotel and company policies, procedures and programs. Respond properly and take a supervisory role in any emergency or safety situation involving the hotel and its guests.

Collect all pertinent information, at check in, in regards to data base management. As well as doing nightly bucket checks.

Consistently maintain a neat, organized and clean workspace and uniform.

Train, supervise, develop, motivate, recognize, counsel, and discipline Front Office staff. Lead by example by conducting yourself in a professional manner at all times.

Partner with the Reservations department to maximize occupancy rate and increase room revenue. Review for familiarity all arrivals, departures, groups, VIPs, and returning guests. Coordinate room assignments, amenity delivery, special requests, etc. Update Guest information in PMS.

Provide general information to guests and patrons regarding hotel services, hours of operation, key personnel, daily activities and special functions. Respond to guest comments effectively and promptly with follow up to ensure guest satisfaction.

Effectively communicate and report any guest service, maintenance or housekeeping needs, with Front Desk team, management and Hotel staff using all tools available (conversation, phone, voicemail, e-mail, log book, etc.). Maintain close working relationships with all departments of the hotel to ensure maximum productivity, cooperation, morale and guest service.

Develop and maintain professional relationships with guests, patrons, clients, group contacts and service providers to ensure superior personalized service.

Manages the duties of the Front Office Manager and Night Supervisor during his/her absence.

Assist in other areas of hotel as needed including Night Audit

Experience:

  • Supervisor: 2 years or more (Required)

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Las Alcobas, a Luxury Collection Hotel

1915 Main Street
Saint Helena, CA 94574

(707) 963-7000

68 Room Hotel

www.marriott.com

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Our Hotel

Napa Valley is a mecca for all things food and wine. Encompassing all that Wine Country has to offer on historic land, Las Alcobas, an adults-only retreat, facilitates experiences that incorporate every sense. Downtown St. Helena and the Beringer Winery are within walking distance. Guests will be pampered in the indulgent spa, or they can relax beside the spectacular pool ringed by coveted seating areas and fire pits. A signature Chris Cosentino restaurant features a wraparound veranda and delights palates with innovative cuisine. Numerous function venues include a boardroom, a beautifully appointed event barn, and an event lawn with a show kitchen. Most of our Napa Valley hotel's 68 guest rooms and suites are adjoined by thoughtful outdoor terraces with fireplaces and vineyard views. Designed by Yabu Pushelberg, gracious interiors are appointed with custom furniture, Rivolta linens, and oversized bathrooms.