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Front Desk Supervisor

posted January 12, 2020

Doubletree Suites by Hilton Sacramento/Rancho Cordova
Rancho Cordova, CA
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About This Job

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? Interstate’s Front Desk Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

As Front Desk Supervisor, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.

Fundamentals

A high school education or equivalent is required, with one to two years’ supervisory experience in hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful.  The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Doubletree Suites by Hilton Sacramento/Rancho Cordova

11260 Point East Drive
Rancho Cordova, CA 95742

(916) 638-4141

159 Room All Suite

doubletree3.hilton.com

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At A Glance

Welcome to DoubleTree Suites by Hilton Hotel Sacramento – Rancho Cordova, where our friendly staff look forward to greeting guests at check-in with a warm chocolate chip cookie. Our location, just 11 miles east of Sacramento, blends the beauty of the majestic American River, with the hustle and bustle of downtown Folsom just an exit away. Our all-suite Sacramento/Rancho Cordova hotel is located close to many local areas of interest. Within a short driving distance guests will find something for all ages to enjoy, including wineries, aquatic parks, rafting and shopping. There are also plenty of restaurants to suit every taste nearby, whether visitors are in the mood for steak, barbecue, sushi or Mexican fare.

Guests can stay connected in our business center, E-Room. With 1,300 sq. ft. event space and contemporary audio/visual technology, our Rancho Cordova hotel is ideal for conferences, meetings and social events up to 100 attendees.

Cozy yet open, our full-service restaurant, the H Bar, overlooks the outdoor courtyard and pool, and serves signature cocktails, locally crafted beer, exclusive wines and an extensive tapas-style menu. Guests can pick up snacks, sandwiches, salads, beer and wine in our convenient onsite guest market. They can energize with state-of-the-art equipment in our exercise room, or refresh in the sparkling outdoor swimming pool and whirlpool. 

  • Newly upgraded, all-suite hotel in Rancho Cordova, near shops, dining and attractions
  • Well-equipped fitness room and a beautiful outdoor swimming pool and whirlpool
  • 1,300 sq. ft. meeting and event space, and a complimentary business center
  • Selection of spacious suites, with a variety of features and amenities
  • Full-service bar and restaurant overlooking the courtyard and pool
  • Al fresco patio with comfortable seating