Position Title:

• Front Office Reception Supervisor

Who are we looking for?

• A Supervisor who will assist the Front Office Manager & Assistant Front Office Manager in delivering and holding ambassadors accountable for providing consistent positive guest service experiences with excellent communication, organizational & efficient time management skills, while also focusing on attention to the details. 
• This individual must be pleasant, professional & hospitable towards all guests & all hotel ambassadors at all times! 
• Must have the ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.
• The Hotel never closes….you must be available to work any shifts based on the business needs, including weekends & holidays.

What will you be doing?

• Assist the Front Office Manager & Assistant Front Office Manager in directing all aspects of the front office operations including leading/training the team, articulating company goals and brand standards
• Responsible for quality guest service, meeting/exceeding financial goals, asset protection, short and long term planning and day-to-day operations
• Demonstrate commitment to these goals through work ethic, integrity and respect for the Company and ambassadors
• Possess strong listening, verbal and written communication skills with professionalism, diplomacy and confidentiality. 
• Display consistent professional leadership while simultaneously handling competing and changing priorities and projects. 
• Remain positive, resourceful and possess the ability to improvise while working in a fast-paced environment, sometimes under pressure. 
• Be knowledgeable about our Indigenous offerings 
• Be “In the Know” of hotel services, in-house events, directions as needed, sporting events, local offerings such as fun things to do in the area
• Comply with all guest service basics such as uniforms, name tags and proper guest greeting
• Ensure all communication containing Company, hotel, or brand is consistent with privacy policies, practices and regulations
• Practice safe work habits and comply with sanitary, safety, security and emergency procedures
• Perform special projects and other responsibilities as assigned
• Any other duties / tasks as requested by management

What type of education, experience, and physical effort are we looking for?

• High school education or equivalent, two or more years of related hotel front office experience 
• Marriott Hotels systems experience required such as MARSHA/PMS
• Ability to Train team successfully
• Guest service, cash handling, basic accounting, inventory control, and familiarity with industry practices preferred
• The job requires close vision with or without corrective lenses
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

 Benefits options for this position?

• Medical, Dental, Vision, Disability, Life Insurance
• Paid Vacation and Personal/Sick Days, Holiday pay
• Retirement Savings Plan (401k) with a match
• Free Ambassador Meal
• Free Ambassador Parking
• Walking distance to the hotel from the Blue Line
• Travel Discounts for self, family & friends!