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Front Office Reception Supervisor

posted November 14, 2019

Renaissance Chicago O'Hare Suites Hotel
Chicago, IL
Excellent Benefits & Team Environment!
740932 l

About This Job

Position Title:

  • Front Office Reception Supervisor

Who are we looking for?

  • A Supervisor who will assist the Front Office Manager & Assistant Front Office Manager in delivering and holding ambassadors accountable for providing consistent positive guest service experiences with excellent communication, organizational & efficient time management skills, while also focusing on attention to the details. 
  • This individual must be pleasant, professional & hospitable towards all guests & all hotel ambassadors at all times! 
  • Must have the ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.
  • The Hotel never closes….you must be available to work any shifts based on the business needs, including weekends & holidays.

What will you be doing?

  • Assist the Front Office Manager & Assistant Front Office Manager in directing all aspects of the front office operations including leading/training the team, articulating company goals and brand standards
  • Responsible for quality guest service, meeting/exceeding financial goals, asset protection, short and long term planning and day-to-day operations
  • Demonstrate commitment to these goals through work ethic, integrity and respect for the Company and ambassadors
  • Possess strong listening, verbal and written communication skills with professionalism, diplomacy and confidentiality. 
  • Display consistent professional leadership while simultaneously handling competing and changing priorities and projects. 
  • Remain positive, resourceful and possess the ability to improvise while working in a fast-paced environment, sometimes under pressure. 
  • Be knowledgeable about our Indigenous offerings 
  • Be “In the Know” of hotel services, in-house events, directions as needed, sporting events, local offerings such as fun things to do in the area
  • Comply with all guest service basics such as uniforms, name tags and proper guest greeting
  • Ensure all communication containing Company, hotel, or brand is consistent with privacy policies, practices and regulations
  • Practice safe work habits and comply with sanitary, safety, security and emergency procedures
  • Perform special projects and other responsibilities as assigned
  • Any other duties / tasks as requested by management

What type of education, experience, and physical effort are we looking for?

  • High school education or equivalent, two or more years of related hotel front office experience 
  • Marriott Hotels systems experience required such as MARSHA/PMS
  • Ability to Train team successfully
  • Guest service, cash handling, basic accounting, inventory control, and familiarity with industry practices preferred
  • The job requires close vision with or without corrective lenses
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

 Benefits options for this position?

  • Medical, Dental, Vision, Disability, Life Insurance
  • Paid Vacation and Personal/Sick Days, Holiday pay
  • Retirement Savings Plan (401k) with a match
  • Free Ambassador Meal
  • Free Ambassador Parking
  • Walking distance to the hotel from the Blue Line
  • Travel Discounts for self, family & friends!



About This Employer

Renaissance Chicago O'Hare Suites Hotel

8500 West Bryn Mawr Avenue
Chicago, IL 60631

(773) 380-9600

362 Room All Suite

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and 'hospitality employer of choice!'

Our Hotel

Ideally located in Rosemont, with a complimentary roundtrip shuttle to Chicago O'Hare International Airport (ORD), our hotel is a short drive from Donald E. Stephens Convention Center. Our location near the Chicago 'L' Blue Line positions visitors to explore downtown Chicago with ease. Upgrades in 2017 have transformed our 362 spacious suites, boasting separate living and sleeping spaces, a Plug-in Panel for streaming media and luxury amenities. Guests can grab a Starbucks® coffee and pastry before heading out for a day of sightseeing or meetings, or sit down for a full buffet breakfast at Asado Urban Grill. We invite our guests to enjoy our complimentary 24/7 fitness center and indoor pool. Those looking to host a conference or wedding will appreciate our contemporary ballroom and meeting rooms with high-tech amenities. Our hotel warmly welcomes travelers to Rosemont, IL, with four-star service and extraordinary accommodations.