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Guest Service Representative

posted November 14, 2019

Residence Inn Atlanta Duluth/Gwinnett Place
Duluth, GA
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771110 l

About This Job

Job overview

As a Gallery Host, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest.  You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will:

  • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe,Fosse and guest and employee centric management practices.*
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
  • Have good computer skills and brand  experience.
  • Provide guest with  room and hotel information directions and amenities and local internet rates; prepares for group check-ins, check-outs, and VIP arrivals.  Answers phone in a prompt, efficient, and friendly manner.
  •  confirm and process guest check ins/ check outs  and out and  adapt for any changes
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings,  charges and check-outs.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

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About This Employer

Residence Inn Atlanta Duluth/Gwinnett Place

1760 Pineland Road
Duluth, GA 30096

(770) 921-2202

132 Room Extended Stay

www.marriott.com

Our Hotel

At Residence Inn Atlanta Duluth/Gwinnett Place, we've perfected the extended-stay experience among hotels in Duluth, GA. We are conveniently located off I-85 in Gwinnett Place; a quiet suburban area of Gwinnett County's central business district. Travelers can stay near major corporations such as NCR and Parsons. Two miles away, visitores can find Gwinnett Place Mall, and just 5 more minutes away, Infinite Energy Center. 

Our on-site conveniences surpass other Duluth, GA hotels. Guests can start each day with our free hot breakfast buffet. They can relax and mingle with fellow guests at The Residence Inn Mix™. Guests work out at our fitness center, SportCourt® and outdoor pool or relax in the spa. Our suites feature separate sleeping and living areas, full kitchens, free WiFi and a well-lit work desk with ergonomic seating. 

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 60,000 Associates and a diverse portfolio of more than 1,400 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.