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Director of Front Office Operations

posted November 14, 2019

Embassy Suites by Hilton Los Angeles International Airport North
Los Angeles, CA
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767358 l

About This Job

You’re the business manager for the Front Office. You ensure that well-trained, highly motivated staff handle guests with the utmost care. Sound experience tells when to let the team fly and when to surface and guide. Under your careful watch, operations run smooth and well within budget. You have what it takes? Then Interstate may have just the opportunity you need, as Front Office Manager.

As Front Office Manager, you will

  • Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
  • Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
  • Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.    
  • Act as Manager on Duty, when duty calls.

Fundamentals

A four-year college degree or equivalent education or experience is required, with two to three years’ in a related hotel company position. Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected. Excellent verbal and written English communication skills are required, with a second language helpful.  You must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Embassy Suites by Hilton Los Angeles International Airport North

9801 Airport Boulevard
Los Angeles, CA 90045

(310) 215-1000

221 Room All Suite

embassysuites3.hilton.com

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At A Glance

This jewel of the LAX hotels is situated near major freeways, offering access to downtown, Hollywood, Beverly Hills, Santa Monica, and the South Bay. Visitors can unwind in a stylish guest suite featuring a range of thoughtful amenities, including two televisions, a refrigerator and microwave. They can select a spacious two-room suite with separate living room and private bedroom. Stay connected with complimentary WiFi access and entertain guests at the dining table.

Guests can start the day with a complimentary cooked-to-order breakfast before setting off for business or recreation. We invite our guests to return to the hotel for drinks and snacks at the complimentary Evening Reception in the tropical, open-air atrium. At AeroBistro, we offer classic American cuisine combined with Asian and European influences. 

This Embassy Suites LAX hotel makes business easy with our BusinessLink™ business center featuring a range of amenities and services. Anyone can a business meeting or special event with a choice of versatile meeting rooms. Our largest room offers 2,574 sq. ft. of flexible space to accommodate any occasion.

  • All-suite Los Angeles airport hotel located half a mile from the airport
  • Easy access to downtown, Hollywood, Beverly Hills, Santa Monica and the South Bay
  • Complimentary cooked-to-order breakfast every morning
  • Complimentary Evening Reception with drinks and light snacks