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Front Desk Supervisor

posted November 15, 2019

Homewood Suites by Hilton Washington, D.C. Downtown
Washington, DC
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673538 l

About This Job

Overview

The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible.  He/She will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities
  • Greet, register, and assign rooms to guests of hotels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Plan, schedule or supervise the work of other employees.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.
  • Assists in training of new associates and maintains constant training of agents as cashiers.
  • Ensures all members of the staff are completely familiar with all hotel emergency procedures.
  • Works with desk agents to balance at end of shift and ensures completion of shift checklist.
  • Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.
Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk.
  • Basic computer skills required.
EEO/AA Employer DisclosureCrestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About This Employer

Homewood Suites by Hilton Washington, D.C. Downtown

1475 Massachusetts Avenue NW
Washington, DC 20005

(202) 265-8000

175 Room All Suite

homewoodsuites3.hilton.com

A home base in the heart of Washington, DC

Discover a home away from home right in the heart of northwest DC in Homewood Suites by Hilton® Washington. Located on Massachusetts Avenue, this extended stay hotel is close to many attractions including the White House, Smithsonian Institution museums, sport venues and the Washington Monument. Traveling in and around the city is simple when you stay at this Washington hotel, close to Ronald Reagan National Airport and Union Station, and just three blocks from the McPherson Square Metro station.

Stay as long as you like in our recently renovated (March, 2016) one-bedroom suite with separate living and sleeping areas. Enjoy all the comforts of home with a full kitchen with new modern granite, two flat-screen TVs and a DVD player. There are plenty of amenities for work or study with complimentary internet access, two phones with voicemail, and a useful workstation and unique artwork that represents Washington, DC landmarks.

Wake up every morning to a complimentary hot full breakfast, and enjoy complimentary evening social* Monday through Thursday in the cozy Homewood Lodge. Wind down after a busy day in our Washington, DC extended stay hotel's fitness center, featuring cardiovascular and strength training equipment. Take advantage of our event space to hold receptions, banquets and conferences for up to 50 guests. Catch up with work at the fully equipped business center, also featuring a complimentary printing service.