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Guest Service Agent

posted November 15, 2019

Crowne Plaza Concord Walnut Creek
Concord, CA
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738384 l

About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
  • Welcome and serve guests in person and over the phone everyday.
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Crowne Plaza Concord Walnut Creek

45 John Glenn Drive
Concord, CA 94520

(925) 825-7700

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Our Hotel

Located just off I-680, our pet-friendly hotel offers friendly service, upscale accommodations, and fabulous amenities to guarantee a comfortable visit. Perfect for business and leisure travelers alike, our full service hotel features mouthwatering dining at Vineyards Restaurant and Bar, a comprehensive business center, an indoor pool and fitness center, and easy access to countless Bay Area attractions. Our hotel, located in the East Bay region, is conveniently near many day trip destinations including the Golden Gate Bridge, Fisherman's Wharf, and the historic Concord Pavilion.

With over 20,000 sq. ft. of customizable meetings and events space, the Crowne Plaza Concord/Walnut Creek is the ideal place to host a meeting, conference, wedding, quinceañera, Bar/Bat Mitzvah, or social event. Planners can enjoy a wide variety of delicious catering options from the Vineyards Restaurant and Bar, and choose from our adaptable beverage packages. Our talented events team take care of the tedious details.