posted November 16, 2019Residence Inn Detroit Pontiac/Auburn Hills
You’re “on the marble” and on the move. You understand that interacting with hotel guests and associates is as important as managing the budget. A practiced eye ensures perfectly appointed guest experiences. Active listening, attune to guest and associate need, transforms potential issues into opportunities for teaching and elevating guest experience. Associates, drawn to your enthusiasm, operational knowledge, and gift for relating what you know, realize their potential to drive results and business goal achievement. Everyone wins. If you’re ready to contribute to a winning hotel team and heighten your career, an Operations Manager position with Interstate may be a great opportunity for you.As Operations Manager, you will• Oversee hotel operations to ensure a safe, comfortable environment for guests to enjoy and where associates can excel. Get out from behind the desk to observe guest experiences and staff interactions. When complications surface – and they will – make it right for the guest and open channels for associates.• Build and Foster Front Office Staff. Create an environment that’s engaging, where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.• Keep a pulse on operational and financial performance. Actively participate in the budget process, and accurately forecast for optimal staff and supply levels, maximum flow-through, and exceptional guest experience• Act as Manager on Duty, when duty calls.
Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.
The newly renovated Residence Inn Detroit Auburn Hills is a premier Auburn Hills Hotel, located off I-75 near Fiat Chrysler Automobiles, HPE, Volkswagen, General Motors and Delphi. We are a top choice among Auburn Hills, Troy, Birmingham and Bloomfield Hills hotels. Start every morning with complimentary hot breakfast and stay connected with free high speed WI-FI . Experience the Residence Inn Mix™ on Mon-Wed evenings in our redesigned lobby space featuring a modern living room style lounge with outdoor fire pit. Guests can work and relax in oversized suites with fully equipped kitchens and luxurious Marriott bedding. Business travelers and families enjoy staying active with our fitness center, Indoor pool, and Outdoor SportCourt. Popular destinations such as The Somerset Collection, Detroit Zoo, Palace of Auburn Hills, DTE Energy Music Theater, Ultimate Soccer Arenas, Oakland University, Cranbrook, M1 Concourse and Great Lakes Crossing are just minutes away.