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Guest Service Agent

posted November 18, 2019

Embassy Suites by Hilton Seattle Bellevue
Bellevue, WA
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748723 l

About This Job

Job overview

As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will: 

  • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
  • Have good computer skills and brand POS experience.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. 
  • Assists with sales and marketing efforts as directed by the Director of Sales and General Manager.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan 
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance 
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

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About This Employer

Embassy Suites by Hilton Seattle Bellevue

3225 158th Avenue SE
Bellevue, WA 98008-3225

(425) 644-2500

240 Room All Suite

embassysuites3.hilton.com

At A Glance

A warm welcome to the Embassy Suites by Hilton Seattle Bellevue. Located in the Eastgate I-90 Business Corridor, (at the junction between I-405, which runs N-S, and I-90, which runs E-W) our property offers easy access to downtown Seattle, Kirkland, Redmond, and Issaquah.

Our Bellevue hotel offers 240 newly renovated two-room suites. Each suite offers a private bedroom, adjacent living room with a sectional chaise lounge, queen sleeper sofa, two workstations and two HDTVs. All suites feature a wet-bar, mini-fridge, safe, microwave and coffeemaker. Guests can expect more at our Embassy Suites hotel in Seattle, WA with a complimentary cooked-to-order breakfast each morning. We invite our guests to relax and unwind in a spacious two-room suite or gather with family and friends for a drink at the nightly Evening Reception in our stunning modern atrium. The Cascades Grille provides casual dining for lunch and dinner.

Our suite hotel offers 12,000 sq. ft. of flexible meeting space. Celebrate a special occasion in our Embassy Ballroom or Garden Atrium. Our largest meeting room provides 4,716 sq. ft. of space — perfect for large events and weddings.

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 60,000 Associates and a diverse portfolio of more than 1,400 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.