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Banquet Captain - Hard Rock Bars

posted November 16, 2019

Hard Rock Hotel San Diego
San Diego, CA
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537550 l

About This Job

Description

The Opportunity

We’re auditioning for a professional, outgoing and dynamic personality to fill the role of Banquet Captain for Hard Rock Bars.


Job summary


As the Hard Rock Bars (HRB) Captain, you’ll be responsible for supervising HRB department’s banquet operations while ensuring that staffing, training, set up and service meet Hard Rock standards.


Summary of essential job functions


Key responsibilities of the HRB Captain position include:



  • Supervising HRB and banquet team members as directed by the Director of HRB and/or Director of Banquets

  • Effectively maintaining and managing client relationships by listening, reading, and ensuring their needs are met through kick-ass service. 

  • Assisting with training HRB and banquet team members

  • Supervising and assisting with the set-up of functions and venues according to event order specifications

  • Assisting in service of functions as required

  • Inspecting HRB venues and equipment prior to the functions for cleanliness, proper inventory and set up

  • Supervising and assisting with the break down after the completion of functions to ensure that all equipment and supplies are stored correctly

  • Maintaining par stocks and perpetual inventories of necessary items

  • Ordering rental equipment and linens as necessary for events

  • Communicating effectively, giving direction, support, timely feedback and recognition of performance

  • Responding to operational and/or guest issues when necessary, ensuring proper follow through with appropriate manager(s)


 


Minimum requirements:



  • Minimum of 21 years of age to handle alcoholic beverages

  • Must be willing and have the ability to work a varied schedule that may include evenings, nights, and weekends 

  • Ability to handle, carry and/or lift items weighing up to 50 pounds

  • Ability to stand, walk, and move around during entire shift

  • Previous banquet, supervisory or management experience preferred

  • Experience with both banquet, daylife, and nightlife activities

  • Ability to effectively direct and motivate staff to ensure the smooth and efficient operations of the HRB department.



  • Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette

  • Ability to take initiative and ownership to resolve problems

  • Ability to perform job functions with attention to detail, speed and accuracy

  • Ability to handle stressful situations in a calm, professional manner

  • Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice

  • Must have the ability to work with guests and respond immediately and accurately to their needs and requirements

  • Must have a valid Certified Food Handlers Card at time of hire

  • Must have a valid alcohol awareness certification (TiPS) at time of hire


Other Requirements and Characteristics:



  • The work requires heavy physical exertion with long periods of standing, occasional sitting and consistently walking; bending, crouching, stooping, stretching, reaching, or similar activities; occasional lifting/moving of items up to 50 pounds. 


An Equal Opportunity Employer


Hard Rock Hotel San Diego: As authentic, passionate, irreverent and unpredictable as music itself.

Backstage, green rooms and red carpets. Uniforms designed by a rock star. Working at Hard Rock Hotel San Diego is not quite like working at a vanilla hotel. Hard Rock's team is as passionate and authentic as rock itself. Our mission is to serve from the heart: An entourage of staff hell-bent on working with the best, being the best, and delivering an experience guests will actually want to talk about. After all, this is Hard Rock and the ordinary and staid will not do.

If you kick ass at what you do, and have a true passion for service and music, separate yourself from the crowd and be noticed.

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About This Employer

Hard Rock Hotel San Diego

207 Fifth Avenue
San Diego, CA 92101

(619) 702-3000

420 Room Hotel

www.hardrockhotelsd.com

CENTER STAGE IN DOWNTOWN SAN DIEGO

There's something electric about being in the middle of it all. Hard Rock Hotel San Diego puts you in the limelight with chic accommodations in the heart of downtown and the famed nightlife of the Gaslamp Quarter. Whether you're here to catch a game at PETCO Park (located just one block away) or attend a corporate event at the San Diego Convention Center (right across the street), we'll take you there.

But we're so much more than a typical hotel in San Diego. Our award-winning service and stunning event venues amp up any occasion, with group packages that make your attendees all VIPs. And you can live it up without ever leaving the hotel—try a jam session in your suite with our complimentary Sound of Your Stay® service, or mouthwatering sushi at world-famous Nobu, and rooftop cocktails at Float rooftop lounge or 207 bar. Indulge your body at our full-service Rock Spa, or free your mind with a stress-crushing workout in our 24-hour fitness center.

WHERE EVERY EMPLOYEE IS A ROCK STAR!

Come to Hard Rock Hotel San Diego for a career you'll love, with incredible employee benefits. Working with us is a total rock experience! If you're passionate about music, and even more passionate about VIP guest service, you belong on our team. This is no ordinary hotel, and we don't hire ordinary employees. Our staff is as excited about the Hard Rock Hotel experience as the guests, with a focus on attentive, detailed service. If you're ready for something extraordinary, check out our openings to see where Hard Rock Hotel San Diego can take you.