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Client Relations Specialist (Japanese Speaking)

posted December 20, 2019

Lagoon Tower by Hilton Grand Vacations Club
Honolulu, HI
521662 l

About This Job

Job Description

Hilton Grand Vacations ranks 26th in Hawaii Business Magazine's "Top 250" that highlights the state's largest companies based on gross sales, a key indicator of market dominance and influence. Additionally, the company was the highest-ranking timeshare business on this year's list. 

What will I be doing?

As a Client Relations Specialist (Japanese Speaking) you will be responsible for driving company success through performing the following tasks to the highest standards:

  • Manage the customer follow-up process in regards to obtaining any necessary (missing/incomplete) documentation or funds as needed to close transactions
  • Manage client relationships and provide quality servicing for Hilton Grand Vacations (HGV) Members from the date of purchase until the time when their membership account has been established
  • Provide professional, Hilton style, courteous service for all new HGV clients in accordance with HGV standards of integrity, quality, and service

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • 1+ year(s) of administrative/clerical work experience
  • Ability to calculate figures and amounts ranging from commissions, proportions, and percentages
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Strong ability to successfully resolve complex customer service issues
  • Valid Notary License or the ability to obtain a license
  • Ability to work a flexible schedule to include evenings, weekends, and holidays
  • Ability to speak, read, and write Japanese and English
  • High school diploma/GED

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • 2+ years of experience with notary contract documents 
  • Timeshare/vacation ownership experience 

About This Employer

Lagoon Tower by Hilton Grand Vacations Club

2003 Kalia Road
Honolulu, HI 96815

(808) 953-2700

346 Unit Time-Share


Set against a backdrop of stunning natural wonders, Hilton Hawaiian Village® Waikiki Beach Resort in Honolulu provides visitors with spectacular amenities and an unrivaled position in the heart of paradise. Lagoon Tower by Hilton Grand Vacations Club gives guests ideal access to the best stretch of Waikiki's famous white-sand beach and the extensive entertainment, shopping and dining options within the renowned Hilton Hawaiian Village. A 5,000-square-foot family activity pool features the longest slide in Waikiki and overlooks the landmark Duke Kahanamoku Lagoon. Just beyond the Village, a variety of adventures awaits your discovery, including scuba diving, snorkeling, golf, hiking trails and abundant cultural riches.