As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.
Note: Other duties as assigned by supervisor or management
*Specific plans for specific positions
Our Hampton Inn Frederick hotel in Frederick, MD is surrounded by a town that boasts a rich and fascinating history. Travelers can explore the many museums and learn about the history of Civil War medicine and the construction of horse-drawn carriages. When they're done with exploring the past, the can enjoy some of Frederick's many excellent restaurants, nightclubs and shops.
Guests can make themselves at home in a comfy guest room with a TV, microwave, refrigerator and free high-speed internet. We invite our guests to start their day right with Hampton’s free hot breakfast. We offer our famous waffles and an array of hot and cold items. For those in a rush, we have a healthy Hampton On the Run® Breakfast Bag option, available Monday through Friday. At the end of the day, out guests can rejuvenate in our fitness center after a long day of meetings or enjoy a refreshing swim in our Frederick, MD hotel’s outdoor pool.
Plus, we are always ready to host a meeting or event in one of our flexible meeting rooms.
At Aimbridge Hospitality, bigger really is better! Now is a great time to join Aimbridge, the largest hotel management company in North America. Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand! Scale means opportunity, and here’s what that looks like at Aimbridge: