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Director of Operations

posted November 21, 2019

Hyatt Regency Greenville
Greenville, SC
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676320 l

About This Job

Job Purpose 

The purpose of the Director of Operations is to assure the overall success of the hotel by meeting or exceeding the planned objectives for revenue, profit, guest satisfaction and product quality in all Food & Beverage and Front Office areas.  


Supervisory Responsibilities  

Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. 


Essential Job Functions 

  • Oversees the operation of the Front Desk, Housekeeping, F&B Outlets, Banquets and Culinary departments by setting the objectives, measuring performance and supervising the department heads. 
  • Oversee, control and administer all Food & Beverage outlets maintaining and exceeding Auro Hotels’ and Brand Standards in each outlet.
  • Maintain an organized and efficient Food & Beverage Department; oversees operation of all food and beverage operations and kitchens.
  • Knowledgeable of computer terminal, POS System, Delphi, and Time and Attendance
  • Attend Banquet Event Order, Staff and Food & Beverage Meetings.
  • Handle accounting for all purchases and inventory.
  • Analyze and monitor day-to-day operation reports, monthly and yearly financial statements, labor costs.
  • Handle planning and execution of hotel sponsored events as required.
  • Taste food and beverage products from all areas, to ensure quality and consistency.
  • Market ideas and promotions (strategies) in the F&B Department.
  • Handle customers who are satisfied or dissatisfied with any service provided in the F&B area.
  • Oversee all formal or informal disciplinary action regarding any F&B associate.
  • Monitor F&B Computer POS systems; Assists in monitoring of cashier procedures.
  • Accountable for beverage cost for outlets.
  • Achieves desired customer service goals by monitoring the service provided and developing and implementing strategies to achieve desired service levels.
  • Ensures that all new associates receive a thorough orientation and on-going technical training.
  • Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required.
  • Implements the approved budget; monitor revenues and costs on a daily basis and take corrective action when necessary.
  • Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other expenses.
  • Monitors service and teamwork on a regular basis and counsels associates as needed
  • Meets and exceeds the expectations of the associates by utilizing leadership skills and motivation techniques in order to maximize associates productivity and satisfaction of direct reports.
  • Develops and implements strategies to achieve Employee Satisfaction Index goals.
  • Creates a positive work environment for all associates.
  • Communicates with other managers and associates to provide smooth working relations between departments
  • Determines and communicates standards of performance to associates. Evaluates associate performance on a regular basis and recommends salary increases as appropriate.
  • Develops associates to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met.
  • Ensures that disciplinary action is taken as required utilizing consistency, fairness and respect within framework of established Auro guidelines.
  • Assists the General Manager; directs or cooperates with other managerial personnel as required or requested.
  • Actively participates on the Executive Committee.
  • Handle Manager on Duty Responsibilities as required.
  • Handle scheduling of Outlet Managers and Supervisors.
  • Maintain communication with the Executive Chef on developing and creating menus, culinary organization and procedures.


Qualifications 

Significant management experience in hotel and/or restaurant operations at the department head level and above.


Experience/Education 

College degree in Hotel Administration preferred; 4-6 years hotel management/supervisory experience or equivalent combination of education and experience.


 

  

Auro Hotels/ Hyatt Regency Greenville is an equal opportunity and e-verify employer. All applicants are subject to background and substance abuse screening prior to any offer of employment. 

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About This Employer

Hyatt Regency Greenville

220 North Main Street
Greenville, SC 29601

(864) 235-1234

Managed by

Our Hotel

Hyatt Regency Greenville offers guests the perfect balance of Southern hospitality and modern amenities. Located in the trendy downtown area of Greenville, we’re near the area’s best dining, shopping, and entertainment. Whether you’re visiting Furman University, exploring Falls Park on the Reedy, or staying in town for business, you will find a welcoming room waiting for you in South Carolina.

What Makes a Seamless Stay:

  • Rooms with a view: 327 comfortable guest rooms featuring atrium or downtown views
  • Main Street location: Stay within walking distance to more than 60 charming shops and restaurants in NOMA Square
  • Farm-to-table fare: Savor organic cuisine amid a rustic ambience at our on-site restaurant, Roost, or grab a premium cocktail at Orb Lounge
  • Flexible meeting space: 35,000 sq ft of stylish meeting and event space including the Grand Regency Ballroom, the largest hotel ballroom in the Upstate, as well as the innovative and social Studio 220

Award-winning accommodations: Named an AAA Four Diamond award winner