You’re “on the marble” and on the move. You understand that interacting with hotel guests and associates is as important as managing the budget. A practiced eye ensures perfectly appointed guest experiences. Active listening, attune to guest and associate need, transforms potential issues into opportunities for teaching and elevating guest experience. Associates, drawn to your enthusiasm, operational knowledge, and gift for relating what you know, realize their potential to drive results and business goal achievement. Everyone wins. If you’re ready to contribute to a winning hotel team and heighten your career, an Operations Manager position with Interstate may be a great opportunity for you.As Operations Manager, you will• Oversee hotel operations to ensure a safe, comfortable environment for guests to enjoy and where associates can excel. Get out from behind the desk to observe guest experiences and staff interactions. When complications surface – and they will – make it right for the guest and open channels for associates.• Employ your sound experience and talent for relationship development to manage the daily food and beverage operations for elevated guest experience, optimized workflow and maximum flow through. Enable smooth operations for the Bistro restaurant Department.• Facilitate clear communications between management, your teams and fellow hotel departments, enabling focused guest care.• Build and Foster Front Office and Housekeeping Staff. Create an environment that’s engaging, where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.• Keep a pulse on operational and financial performance. Actively participate in the budget process, and accurately forecast for optimal staff and supply levels, maximum flow-through, and exceptional guest experience• Act as Manager on Duty, when duty calls.
Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.
Located along I-75 and just minutes from Palace of Auburn Hills, Bloomfield Hills, Troy and Detroit, our accessible location makes it easy to commute for both business and pleasure. Following a long day of work or play, return to relaxation in our contemporary accommodations. Guests can make themselves at home while enjoying a variety of in-room amenities including complimentary Wi-Fi, a mini-refrigerator, large work desk, flat-panel TV and luxurious bedding. Guest can energize in the morning with Starbucks® coffee and breakfast items from The Bistro. They can drop by in the evening for signature dishes and a selection of cocktails from our full bar. Our hotel in Auburn Hills, MI boasts a state-of-the-art fitness center featuring free weights and cardiovascular equipment with personal TV screens, as well as an indoor pool open all year long. We offer a little fun at Courtyard Detroit Pontiac/Auburn Hills.